How To Fix 63867 - No customers found for selection

SAP Error Message - Details

• Message type: E = Error

• Message class: 63 - Messages for Real Estate Management

• Message number: 867

• Message text: No customers found for selection

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 63867 - No customers found for selection ?

  The SAP error message "63867 No customers found for selection" typically occurs when a user attempts to execute a transaction or report that requires customer data, but the system cannot find any customers that meet the specified selection criteria. This can happen in various SAP modules, such as Sales and Distribution (SD) or Customer Relationship Management (CRM).
  Causes:
  
  Selection Criteria: The criteria specified in the selection screen may be too restrictive or incorrect, leading to no matching customer records.
  Data Issues: There may be no customers created in the system, or the customers may not be assigned to the relevant organizational units (e.g., sales area).
  Status of Customers: The customers may be inactive or blocked, which can prevent them from being included in the selection.
  Authorization Issues: The user may not have the necessary authorizations to view certain customer records.
  Data Filters: There may be filters applied in the report or transaction that exclude all customers.
  
  Solutions:
  
  Review Selection Criteria: Check the selection criteria you have entered. Ensure that they are correct and not overly restrictive. Try broadening the criteria to see if any customers are returned.
  Check Customer Master Data: Verify that customer master data exists in the system. You can do this by using transaction codes like XD03 (Display Customer) or VD03 (Display Customer - Sales Area).
  Check Customer Status: Ensure that the customers you are trying to access are active and not blocked. You can check the status in the customer master data.
  Authorization Check: Ensure that you have the necessary authorizations to view the customer data. You may need to contact your SAP security team if you suspect authorization issues.
  Remove Filters: If applicable, check for any filters that may be applied in the report or transaction and remove them to see if customers are returned.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for customer management, such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for notes in the SAP Support Portal.
  Documentation: Review SAP documentation or help files related to the specific transaction or report you are using to understand the expected behavior and requirements.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a functional consultant who can provide more in-depth assistance.