How To Fix >6814 - Database entries for incoming correspondence are inconsistent

SAP Error Message - Details

• Message type: E = Error

• Message class: >6 - Purchasing Document

• Message number: 814

• Message text: Database entries for incoming correspondence are inconsistent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >6814 - Database entries for incoming correspondence are inconsistent ?

  The SAP error message "6814 Database entries for incoming correspondence are inconsistent" typically indicates that there is a mismatch or inconsistency in the database entries related to incoming correspondence. This can occur in various SAP modules, particularly in the context of document management or workflow processes.
  Causes:
  
  Data Integrity Issues: There may be inconsistencies in the database due to incomplete transactions, failed updates, or manual data manipulation.
  System Errors: Bugs or errors in the SAP system or during a system upgrade can lead to inconsistencies.
  Configuration Issues: Incorrect configuration settings in the SAP system can lead to mismatches in expected data.
  Missing Entries: Correspondence entries may be missing or not properly linked to the relevant documents or processes.
  
  Solutions:
  
  Check Database Entries: Use transaction codes like SE16 or SE11 to check the relevant database tables for inconsistencies. Look for missing or incorrect entries related to incoming correspondence.
  Consistency Check: Run a consistency check using transaction codes like SARA or SDBA to identify and correct inconsistencies in the database.
  Reprocess Correspondence: If the issue is related to specific correspondence, try to reprocess or recreate the correspondence entries.
  Review Configuration: Check the configuration settings related to incoming correspondence in the relevant SAP modules to ensure they are set up correctly.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  Consult Documentation: Review SAP documentation or help files for guidance on handling this specific error message.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE16 (Data Browser), SE11 (Data Dictionary), and SARA (Archive Administration).
  Database Tables: Identify the specific database tables related to incoming correspondence, which may include tables like SOST (SAPconnect Send Requests) or others depending on your specific implementation.
  User Authorization: Ensure that you have the necessary authorizations to view and modify the relevant data in the SAP system.
  Backup Data: Before making any changes, ensure that you have a backup of the relevant data to prevent data loss.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve the inconsistency in the database entries for incoming correspondence.