How To Fix 5W145 - Work item is reserved for a different agent

SAP Error Message - Details

• Message type: E = Error

• Message class: 5W - Messages for PD (Particularly Workflow)

• Message number: 145

• Message text: Work item is reserved for a different agent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5W145 - Work item is reserved for a different agent ?

  The SAP error message 5W145 indicates that a work item is reserved for a different agent, meaning that the work item you are trying to access or process is currently assigned to another user or agent. This is a common issue in SAP workflow scenarios where work items are assigned to specific users based on certain criteria.
  Cause:
  
  Work Item Assignment: The work item is already reserved by another user, which prevents you from processing it.
  User Locking: The work item may be locked due to user-specific settings or workflow rules.
  Workflow Configuration: The workflow may be configured to restrict access to certain users based on roles or responsibilities.
  
  Solution:
  
  Check Work Item Ownership: Verify who the current owner of the work item is. You can do this by checking the workflow log or using transaction codes like SWI1 (Work Item Selection) to see the details of the work item.
  Reassign the Work Item: If you have the necessary permissions, you can reassign the work item to yourself or another user. This can typically be done through the workflow management tools in SAP.
  Contact the Current Owner: If the work item is reserved for another user, you may need to contact that user to either complete the task or release the work item.
  Check Workflow Configuration: If this is a recurring issue, it may be worth reviewing the workflow configuration to ensure that it aligns with your business processes and that users have the appropriate access rights.
  Use Transaction SWI2_FREQ: This transaction can help you find work items that are frequently causing issues and may provide insights into how to resolve them.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Frequency
  SWI2_DURA: Work Item Duration
  
  
  User Roles and Authorizations: Ensure that users have the correct roles and authorizations to access and process work items.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or Workflow team for further investigation.