How To Fix 5W142 - Chosen agent is excluded from performing the task

SAP Error Message - Details

• Message type: E = Error

• Message class: 5W - Messages for PD (Particularly Workflow)

• Message number: 142

• Message text: Chosen agent is excluded from performing the task

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5W142 - Chosen agent is excluded from performing the task ?

  The SAP error message 5W142, which states "Chosen agent is excluded from performing the task," typically occurs in the context of SAP Business Workflow or when dealing with task assignments in SAP systems. This error indicates that the user or agent selected to perform a specific task is not authorized or is excluded from executing that task.
  Causes:
  
  User Exclusion: The user or agent has been explicitly excluded from the task in the workflow configuration.
  Role and Authorization Issues: The user may not have the necessary roles or authorizations to perform the task.
  Task Assignment Configuration: The task may be configured in such a way that it restricts certain users or agents from being assigned.
  Agent Determination: The agent determination logic may be set up incorrectly, leading to the selection of an agent who is not allowed to perform the task.
  
  Solutions:
  
  
  Check User Exclusion:
  
  Review the workflow configuration to see if the user or agent is explicitly excluded from the task. This can be done in the workflow definition or task settings.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the task. This may involve checking the user's roles and profiles in the SAP system.
  
  
  
  Modify Task Assignment:
  
  If the task is configured to exclude certain agents, consider modifying the task assignment rules to include the necessary agents.
  
  
  
  Agent Determination Logic:
  
  Review the agent determination logic in the workflow. Ensure that it correctly identifies eligible agents for the task.
  
  
  
  Consult Workflow Administrator:
  
  If you are not able to resolve the issue, consult with your SAP Workflow Administrator or Basis team. They can provide insights into the workflow configuration and help troubleshoot the issue.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SWDD (Workflow Builder) to check the workflow definitions and SWI1 (Work Item Selection) to analyze work items.
  Authorization Objects: Check relevant authorization objects that may be affecting the user's ability to perform the task, such as S_WFAR_OBJ (Workflow Authorization) or other related objects.
  SAP Notes: Look for SAP Notes related to this error message for any known issues or patches that may address the problem.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.