How To Fix 5U797 - Dependent information only allowed for 'Support' Category.

SAP Error Message - Details

• Message type: E = Error

• Message class: 5U - HR US: Messages

• Message number: 797

• Message text: Dependent information only allowed for 'Support' Category.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5U797 - Dependent information only allowed for 'Support' Category. ?

  The SAP error message 5U797 indicates that dependent information is only allowed for the 'Support' category. This error typically arises in the context of service management or incident management within SAP, particularly when users are trying to create or update a service request or incident that requires specific categorization.
  Cause:
  The error occurs when:
  
  A user attempts to enter dependent information (such as additional details or attachments) for a service request or incident that is not categorized under the 'Support' category.
  The system is configured to restrict dependent information to only those requests that fall under the 'Support' category.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Category: Ensure that the service request or incident you are working on is categorized correctly. If it is not in the 'Support' category, you may need to change the category to 'Support' if that is appropriate for your situation.
  
  
  Modify the Request: If changing the category is not an option, you may need to remove any dependent information you are trying to add or modify the request to fit the allowed parameters.
  
  
  Consult Documentation: Review the relevant SAP documentation or guidelines for your organization to understand the categorization rules and the types of information that can be added to different categories.
  
  
  Contact Support: If you are unsure about how to proceed or if the issue persists, consider reaching out to your SAP support team or system administrator for assistance. They may provide insights into the configuration settings that govern this behavior.
  
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message. SAP frequently updates its knowledge base with solutions and workarounds for common issues.
  User Roles and Permissions: Ensure that your user role has the necessary permissions to add dependent information to service requests or incidents.
  System Configuration: The behavior of dependent information may be influenced by system configuration settings. If you have access, review the configuration settings related to service management.
  
  By following these steps, you should be able to address the error message 5U797 effectively.