How To Fix 5U797 - Dependent information only allowed for 'Support' Category.

5U797 - Overview

• Message type: E = Error

• Message class: 5U - HR US: Messages

• Message number: 797

• Message text: Dependent information only allowed for 'Support' Category.

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5U797 - Dependent information only allowed for 'Support' Category. ?

  The SAP error message 5U797 indicates that dependent information is only allowed for the 'Support' category. This error typically arises in the context of service management or incident management within SAP, particularly when users are trying to create or update a service request or incident that requires specific categorization.
  
  Cause:
  The error occurs when:
  
  A user attempts to enter dependent information (such as additional details or attachments) for a service request or incident that is not categorized under the 'Support' category.
  The system is configured to restrict dependent information to only those requests that fall under the 'Support' category.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Category: Ensure that the service request or incident you are working on is categorized correctly. If it is not in the 'Support' category, you may need to change the category to 'Support' if that is appropriate for your situation.
  
  
  Modify the Request: If changing the category