How To Fix 5U685 - Employee not eligible because age on & is higher than rule & allows

SAP Error Message - Details

• Message type: E = Error

• Message class: 5U - HR US: Messages

• Message number: 685

• Message text: Employee not eligible because age on & is higher than rule & allows

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5U685 - Employee not eligible because age on & is higher than rule & allows ?

  The SAP error message 5U685 indicates that an employee is not eligible for a specific benefit or program due to their age exceeding the limits set by the eligibility rules defined in the system. This error typically arises in the context of HR and payroll processing, particularly when dealing with benefits that have age restrictions.
  Cause:
  The error occurs when:
  
  The employee's age on a specific date (indicated by the placeholder "&") exceeds the maximum age limit defined in the eligibility rules (also indicated by the placeholder "&").
  The eligibility rules may be set up in the system to restrict certain benefits or programs to employees within a specific age range.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Eligibility Rules: Check the eligibility rules configured in the SAP system for the specific benefit or program. Ensure that the age limits are correctly defined according to the organization's policies.
  
  
  Verify Employee Data: Confirm the employee's date of birth and ensure that the system is calculating their age correctly. If there is an error in the employee's personal data, it may need to be corrected.
  
  
  Adjust Eligibility Criteria: If the eligibility criteria are too restrictive and do not align with the organization's policies, consider adjusting the age limits in the eligibility rules.
  
  
  Consult with HR: If you are unsure about the eligibility criteria or how to adjust them, consult with your HR department or the team responsible for managing benefits and eligibility rules.
  
  
  Testing: After making any changes, test the eligibility for the affected employee to ensure that the error no longer occurs.
  
  
  Related Information:
  
  
  Transaction Codes: You may need to use specific transaction codes in SAP to access and modify eligibility rules, such as:
  
  SPRO: For configuration settings.
  PA30: To view and edit employee master data.
  
  
  
  Documentation: Refer to SAP documentation or help files for detailed information on configuring eligibility rules and managing employee benefits.
  
  
  Support: If the issue persists or if you need further assistance, consider reaching out to SAP support or your internal IT support team for help.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.