How To Fix 5Q487 - &1: The assignment based on file number &2 is made despite different name

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Q - Error Texts for Public Sector

• Message number: 487

• Message text: &1: The assignment based on file number &2 is made despite different name

What causes this issue?

The notification is assigned to the personnel number based on the file
number even though the name included in the notification is not the same
as the name in the master data. This is done so because the date of
birth entered in the notification is the same as the date of birth in
infotype 0002.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Q487 - &1: The assignment based on file number &2 is made despite different name ?

  The SAP error message 5Q487 indicates that there is an issue with the assignment of a file number to a person or entity in the system, specifically when the names do not match. This error typically arises in the context of personnel administration or master data management, where the system is trying to link a file number (such as a social security number or employee ID) to a record, but the names associated with those records do not match.
  Cause:
  
  
  Name Mismatch: The primary cause of this error is that the name associated with the file number does not match the name in the SAP system. This could be due to:
  
  Typographical errors in either the file number record or the SAP record.
  Changes in a person's name (e.g., marriage, divorce) that have not been updated in the system.
  Different formats or spellings of names (e.g., using initials, nicknames, etc.).
  
  
  
  Data Entry Errors: Incorrect data entry during the creation or update of personnel records can lead to mismatches.
  
  
  Integration Issues: If data is being imported from another system, discrepancies in naming conventions or data formats can cause this error.
  
  
  Solution:
  
  
  Verify Names: Check the names associated with the file number and the SAP record. Ensure that they match exactly, including spelling, initials, and any special characters.
  
  
  Update Records: If there is a legitimate name change (e.g., due to marriage), update the name in the SAP system to reflect the correct name associated with the file number.
  
  
  Correct Data Entry: Review the data entry processes to ensure that names are entered consistently and correctly. Implement validation checks if necessary.
  
  
  Consult Documentation: Refer to SAP documentation or your organization's guidelines for handling personnel records and file number assignments.
  
  
  Contact Support: If the issue persists after verifying and correcting the names, consider reaching out to your SAP support team or consulting with a technical expert who can help diagnose and resolve the issue.
  
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes in SAP to view or edit personnel records (e.g., PA30 for maintaining HR master data).
  Data Consistency Checks: Regular audits of personnel data can help identify and rectify discrepancies before they lead to errors.
  User Training: Ensure that users involved in data entry are trained on the importance of accurate name entry and the potential implications of mismatches.
  
  By addressing the underlying causes of the name mismatch and ensuring that data is consistently maintained, you can resolve the error and prevent it from occurring in the future.