How To Fix 5Q462 - ZK01: Identification through matching name and date of birth

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Q - Error Texts for Public Sector

• Message number: 462

• Message text: ZK01: Identification through matching name and date of birth

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5Q462 - ZK01: Identification through matching name and date of birth ?

  The SAP error message 5Q462 with the description "Identification through matching name and date of birth" typically occurs in the context of identity verification processes, particularly when dealing with personal data in systems like SAP HR or SAP Customer Relationship Management (CRM). This error indicates that the system is unable to match the provided name and date of birth with the records in the database.
  Cause:
  
  Data Mismatch: The name and date of birth entered do not match any existing records in the system. This could be due to typographical errors, incorrect data entry, or outdated information.
  Missing Data: The required fields (name and date of birth) may not have been filled out correctly or completely.
  Database Issues: There may be issues with the database itself, such as corruption or synchronization problems.
  Configuration Issues: The system may not be configured correctly to handle identity verification processes.
  
  Solution:
  
  Verify Input Data: Check the name and date of birth entered for any typographical errors. Ensure that the format is correct and matches the expected format in the system.
  Cross-Check Records: Look up the records in the database to ensure that the information exists and is accurate. If necessary, update the records with the correct information.
  Consult Documentation: Review the relevant SAP documentation or user manuals for guidance on the specific transaction or process you are working with.
  System Configuration: If you suspect a configuration issue, consult with your SAP Basis or system administrator to ensure that the system is set up correctly for identity verification.
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  SAP Notes: Look for SAP Notes related to error 5Q462 in the SAP Support Portal. These notes may provide specific fixes or workarounds.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to perform the action that triggered the error.
  Testing in Development: If possible, replicate the issue in a development or test environment to troubleshoot without affecting production data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.