How To Fix 5Q360 - Notification reason & unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Q - Error Texts for Public Sector

• Message number: 360

• Message text: Notification reason & unknown

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Q360 - Notification reason & unknown ?

  The SAP error message 5Q360 typically relates to issues with notifications in the SAP system, particularly in the context of Quality Management (QM) or Plant Maintenance (PM). The message "Notification reason & unknown" suggests that there is a problem with the notification reason code being used in the system.
  Cause:
  
  Invalid Notification Reason: The notification reason code being referenced may not exist in the system or is not properly configured.
  Missing Configuration: The configuration for the notification type or reason may not be set up correctly in the system.
  Authorization Issues: The user may not have the necessary authorizations to access or create notifications with the specified reason.
  Data Inconsistency: There may be inconsistencies in the master data or configuration settings that lead to this error.
  
  Solution:
  
  
  Check Notification Reason Codes:
  
  Go to the configuration settings for notification types and reasons in the SAP system (Transaction Code: SPRO).
  Navigate to the relevant section for Quality Management or Plant Maintenance and verify that the notification reason code exists and is correctly configured.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to create or modify notifications. This can be checked in the user roles and profiles.
  
  
  
  Correct Configuration:
  
  If the notification reason is missing or incorrectly configured, you may need to create or adjust it in the system. This typically involves defining the reason code and linking it to the appropriate notification type.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the relevant master data and configuration settings to ensure there are no discrepancies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on the notification types and reasons relevant to your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW21 (Create Notification), IW22 (Change Notification), and IW23 (Display Notification) to troubleshoot the issue.
  SAP Notes: Check for any SAP Notes related to error 5Q360 for additional insights or patches that may address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  
  By following these steps, you should be able to identify and resolve the cause of the 5Q360 error in your SAP system.