How To Fix 5N848 - Citizen Service Number not the same as SoFi number; save again

SAP Error Message - Details

• Message type: E = Error

• Message class: 5N - HR NL: Error Messages for Infotype Module Pools (NL)

• Message number: 848

• Message text: Citizen Service Number not the same as SoFi number; save again

What causes this issue?

The </><ZH>SoFi Number</> stored in infotype <ZK>Fiscal Data NL (0060)
</> does not correspond with the <ZH>Citizen Service Number
[Burgerservicenummer]</> in infotype </><ZK>Personal Data (0002)</>. The
number displayed here is the Citizen Service Number from infotype </>
<ZK>Personal Data (0002)</>. To define this data in the database in
field <ZH>SoFi Number</>, you must save the infotype <ZK>Fiscal Data NL
(0060)</> record again.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5N848 - Citizen Service Number not the same as SoFi number; save again ?

  The SAP error message 5N848, which states "Citizen Service Number not the same as SoFi number; save again," typically occurs in the context of employee data management or payroll processing within the SAP system. This error indicates a mismatch between the Citizen Service Number (CSN) and the Social Security Number (SoFi) for an employee or individual in the system.
  Cause:
  
  Data Entry Error: The most common cause is a simple data entry mistake where the Citizen Service Number and the Social Security Number have been entered incorrectly or inconsistently.
  System Configuration: There may be issues with how the system is configured to validate these numbers, leading to false mismatches.
  Data Migration Issues: If data has been migrated from another system, discrepancies may arise due to formatting or data integrity issues.
  Regulatory Changes: Changes in regulations or requirements regarding identification numbers may not have been updated in the system.
  
  Solution:
  
  Verify Data: Check the entries for both the Citizen Service Number and the Social Security Number. Ensure that they are entered correctly and match the official documents.
  Correct Entries: If discrepancies are found, correct the entries in the SAP system and attempt to save again.
  Consult Documentation: Review any relevant documentation or guidelines regarding the format and requirements for these numbers to ensure compliance.
  System Configuration Check: If the issue persists, consult with your SAP administrator or IT department to check if there are any configuration issues or validation rules that need to be adjusted.
  Data Migration Review: If this issue arose after a data migration, review the migration process to ensure that all data was transferred correctly and in the right format.
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific guidance or patches.
  User Manuals: Refer to user manuals or training materials for your specific SAP module to understand how to properly enter and manage Citizen Service Numbers and Social Security Numbers.
  Regulatory Compliance: Ensure that your organization is compliant with local regulations regarding the handling of personal identification numbers.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message 5N848 in your SAP system.