How To Fix 5K197 - Box 8: ROE with SIN 000-000-000 will be rejected by ESDC

SAP Error Message - Details

• Message type: E = Error

• Message class: 5K - HR: Messages for Canada

• Message number: 197

• Message text: Box 8: ROE with SIN 000-000-000 will be rejected by ESDC

What causes this issue?

The Social Insurance Number (SIN) that you have specified for the
employee in Block 8 of the Record of Employment is 000-000-000. ESDC,
however, will reject any Record of Employment that is submitted via ROE
Web using the SIN 000-000-000.

System Response

The ROE Workbench will generate a Record of Employment with the
specified SIN, thereby enabling you to view the details of the present
ROE.
Note, however, that ROE Web will reject the present ROE if you attempt
to submit it to ESDC via the corresponding website.

How to fix this error?

If you still wish to use ROE Web to submit the present ROE, then assign
a valid SIN to the specified personnel number.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5K197 - Box 8: ROE with SIN 000-000-000 will be rejected by ESDC ?

  The SAP error message 5K197, which states "Box 8: ROE with SIN 000-000-000 will be rejected by ESDC," typically relates to the Record of Employment (ROE) process in Canada. This error indicates that the Social Insurance Number (SIN) provided in the ROE is invalid or not properly formatted, specifically showing as "000-000-000," which is a placeholder and not a valid SIN.
  Cause:
  
  Invalid SIN: The most common cause of this error is that the SIN entered in the ROE is either missing, incorrectly formatted, or is a placeholder (like "000-000-000").
  Data Entry Error: There may have been a mistake during data entry, leading to an incorrect SIN being recorded.
  Employee Record Issues: The employee's record in the SAP system may not have the correct SIN information.
  
  Solution:
  
  Verify Employee Information: Check the employee's record in the SAP system to ensure that the correct SIN is entered. The SIN should be a valid 9-digit number formatted as "XXX-XXX-XXX."
  Correct the SIN: If the SIN is incorrect or missing, update the employee's record with the correct SIN.
  Reprocess the ROE: After correcting the SIN, reprocess the ROE to ensure it is submitted correctly to Employment and Social Development Canada (ESDC).
  Test Submission: If possible, perform a test submission to ensure that the error does not reoccur.
  
  Related Information:
  
  ROE Submission: The ROE is a critical document in Canada that employers must provide to employees when they stop working. It is used to determine eligibility for Employment Insurance (EI) benefits.
  ESDC Guidelines: Familiarize yourself with the guidelines provided by ESDC regarding the submission of ROEs, including the requirements for valid SINs.
  SAP Support: If the issue persists after correcting the SIN, consider reaching out to your SAP support team or consulting SAP documentation for further troubleshooting steps.
  
  By ensuring that the SIN is valid and correctly entered, you should be able to resolve the error and successfully submit the ROE to ESDC.