How To Fix 5K197 - Box 8: ROE with SIN 000-000-000 will be rejected by ESDC

5K197 - Overview

• Message type: E = Error

• Message class: 5K - HR: Messages for Canada

• Message number: 197

• Message text: Box 8: ROE with SIN 000-000-000 will be rejected by ESDC

What causes this issue?

The Social Insurance Number (SIN) that you have specified for the
employee in Block 8 of the Record of Employment is 000-000-000. ESDC,
however, will reject any Record of Employment that is submitted via ROE
Web using the SIN 000-000-000.

System Response

The ROE Workbench will generate a Record of Employment with the
specified SIN, thereby enabling you to view the details of the present
ROE.
Note, however, that ROE Web will reject the present ROE if you attempt
to submit it to ESDC via the corresponding website.

How to fix this error?

If you still wish to use ROE Web to submit the present ROE, then assign
a valid SIN to the specified personnel number.

Error message extract from SAP system. Copyright SAP SE.

5K197 - Details

• The SAP error message 5K197, which states "Box 8: ROE with SIN 000-000-000 will be rejected by ESDC," typically relates to the Record of Employment (ROE) process in Canada. This error indicates that the Social Insurance Number (SIN) provided in the ROE is invalid or not properly formatted, specifically showing as "000-000-000," which is a placeholder and not a valid SIN.
  
  Cause:
  
  Invalid SIN: The most common cause of this error is that the SIN entered in the ROE is either missing, incorrectly formatted, or is a placeholder (like "000-000-000").
  Data Entry Error: There may have been a mistake during data entry, leading to an incorrect SIN being recorded.
  Employee Record Issues: The employee's record in the SAP system may not have the correct SIN information.
  
  
  Solution:
  
  Verify Employee Information: Check the employee's record in the SAP system to ensure that the correct SIN is entered. The SIN should be a valid 9-digit number formatted as