How To Fix 5K166 - Error retrieving employee ROE data from PCL4

SAP Error Message - Details

• Message type: E = Error

• Message class: 5K - HR: Messages for Canada

• Message number: 166

• Message text: Error retrieving employee ROE data from PCL4

What causes this issue?

An error occurred when the ROE Workbench attempted to read ROE data for
this employee from PCL4 cluster K2.

System Response

The ROE Workbench omits processing for this employee, and continues
with the next one.

How to fix this error?

Report this error to your Database Administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5K166 - Error retrieving employee ROE data from PCL4 ?

  The SAP error message 5K166, which states "Error retrieving employee ROE data from PCL4," typically occurs in the context of the SAP Human Capital Management (HCM) module, particularly when dealing with Records of Employment (ROE) in Canada. This error indicates that there is an issue with retrieving the necessary data from the PCL4 cluster, which is where employee payroll data is stored.
  Causes:
  
  Data Inconsistency: There may be inconsistencies or missing data in the employee's payroll records that prevent the system from retrieving the ROE data.
  Authorization Issues: The user may not have the necessary authorizations to access the PCL4 cluster data.
  Technical Issues: There could be a technical issue with the SAP system, such as a problem with the database or the PCL4 cluster itself.
  Configuration Issues: Incorrect configuration settings in the SAP system related to ROE processing or payroll could lead to this error.
  Missing Payroll Results: If the payroll results for the employee have not been generated or are incomplete, this can lead to retrieval errors.
  
  Solutions:
  
  Check Data Consistency: Verify that the employee's payroll data is complete and consistent. Look for any missing or incorrect entries in the payroll results.
  Review Authorizations: Ensure that the user attempting to access the ROE data has the necessary authorizations to view the PCL4 cluster data.
  Run Payroll: If the payroll results are missing, run the payroll process for the employee to generate the necessary data.
  Check Configuration: Review the configuration settings related to ROE processing in the SAP system to ensure they are set up correctly.
  Debugging: If the issue persists, consider using transaction codes like SE37 or SE80 to debug the function modules or programs that are involved in retrieving the ROE data.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes such as PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check the employee's data.
  PCL4 Cluster: The PCL4 cluster is part of the payroll data storage in SAP, and understanding its structure can help in troubleshooting.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps taken to troubleshoot.
  
  By following these steps, you should be able to identify and resolve the issue related to the 5K166 error message in SAP.