How To Fix 5F455 - The claim cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: 5F - HR F: Error Messages (France)

• Message number: 455

• Message text: The claim cannot be changed

What causes this issue?

Any change to the claim in the payroll history may cause incoherencies
between the infotype and payroll results.
A claim can only actually be changed with a court order - withdrawal
after reimbursement - or with the agreement of the creditors.

System Response

This is a warning message.

How to fix this error?

You can close the claim by delimiting it in time.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5F455 - The claim cannot be changed ?

  The SAP error message 5F455, "The claim cannot be changed," typically occurs in the context of claims management within SAP, particularly in modules related to insurance or financial services. This error indicates that the system has determined that the claim in question is in a state that does not allow for modifications.
  Causes:
  
  Claim Status: The claim may be in a status that prohibits changes, such as "Closed," "Settled," or "Paid."
  Authorization Issues: The user may not have the necessary permissions to make changes to the claim.
  System Configuration: Certain configurations in the SAP system may restrict changes to claims based on business rules.
  Document Locking: The claim might be locked due to ongoing processes or transactions that are being executed on it.
  Data Integrity Rules: There may be data integrity rules in place that prevent changes to claims once they reach a certain stage in the workflow.
  
  Solutions:
  
  Check Claim Status: Review the status of the claim. If it is in a non-editable state, you may need to take appropriate actions to change its status (if applicable) or create a new claim.
  User Permissions: Verify that the user has the necessary authorizations to modify the claim. If not, contact your SAP administrator to adjust permissions.
  Review Configuration: Consult with your SAP configuration team to understand if there are specific settings that prevent changes to claims and if they can be adjusted.
  Unlock the Document: If the claim is locked, identify the process that is locking it and wait for it to complete or request an unlock if necessary.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling claims and the implications of their statuses.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRM, Claims Management) that may help in navigating and managing claims.
  User Forums: Engage with SAP community forums or user groups for insights from other users who may have encountered similar issues.
  Training: Consider training sessions or materials on claims management within SAP to better understand the processes and restrictions involved.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team for further investigation.