How To Fix 5C804 - Error when creating an account

SAP Error Message - Details

• Message type: E = Error

• Message class: 5C - HR: Messages for Switzerland

• Message number: 804

• Message text: Error when creating an account

What causes this issue?

An error has occurred while creating an account for the current
personnel number.
The function module HR_CH_PK_CREATE_ACCOUNT delivered error code &V1&.
This means:
1 Error with start/end/lock date
2 Account already exists
3 DB error when creating an entry in account directory
4 Error when evaluating feature CHPKN
5 Error when reading the number range according to feature CHPKN
6 Authorization error for account number

System Response

The account and belonging postings were not created.

How to fix this error?

Check the error requirement with the above entered code.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5C804 - Error when creating an account ?

  The SAP error message 5C804 typically occurs when there is an issue related to the creation of an account in the SAP system. This error can arise due to various reasons, including configuration issues, missing data, or authorization problems. Here’s a breakdown of the potential causes, solutions, and related information:
  Causes:
  
  Missing Required Fields: The account creation process may require certain mandatory fields that are not filled out.
  Invalid Data: The data entered may not meet the validation criteria set in the system (e.g., incorrect format, invalid characters).
  Authorization Issues: The user attempting to create the account may not have the necessary permissions to perform this action.
  Configuration Issues: There may be configuration settings in the SAP system that are preventing the account from being created.
  Duplicate Accounts: An account with the same identifier may already exist in the system, leading to a conflict.
  
  Solutions:
  
  Check Required Fields: Ensure that all mandatory fields are filled out correctly. Review the input data for completeness.
  Validate Data: Double-check the data being entered for any formatting issues or invalid entries. Ensure that it adheres to the expected formats.
  Review Authorizations: Verify that the user has the necessary permissions to create accounts. If not, contact your SAP administrator to grant the required access.
  Configuration Review: Consult with your SAP Basis or configuration team to check if there are any settings that need to be adjusted to allow account creation.
  Check for Duplicates: Search the system to see if an account with the same identifier already exists. If it does, consider using a different identifier or updating the existing account.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to error 5C804. SAP frequently releases notes that address known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., SE11 for data dictionary, SE37 for function modules) that may help in troubleshooting.
  Logs and Traces: Review system logs (SM21) and application logs (SLG1) for more detailed error messages that can provide additional context.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team or consult with SAP directly for further assistance.