How To Fix 5C689 - Error when deleting the account indexes

SAP Error Message - Details

• Message type: E = Error

• Message class: 5C - HR: Messages for Switzerland

• Message number: 689

• Message text: Error when deleting the account indexes

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5C689 - Error when deleting the account indexes ?

  The SAP error message 5C689 typically occurs when there is an issue related to the deletion of account indexes in the system. This error can arise due to various reasons, including data inconsistencies, authorization issues, or problems with the underlying database.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data that prevent the system from deleting the account indexes.
  Authorization Issues: The user may not have the necessary permissions to perform the deletion of account indexes.
  Database Locking: The database might be locked or in a state that prevents modifications.
  Technical Issues: There could be technical issues with the SAP system or the database that are causing the error.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to delete account indexes. You can check this in the user roles and profiles.
  Data Consistency Check: Run a consistency check on the relevant data. You can use transaction codes like SE11 to check the database tables for inconsistencies.
  Database Locking: Check if there are any locks on the database that might be preventing the deletion. You can use transaction SM12 to view and manage locks.
  Transaction Logs: Review the transaction logs for any additional error messages or information that might provide insight into the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve the issue.
  Technical Support: If the issue persists, consider reaching out to SAP support for further assistance. They can provide more detailed troubleshooting steps based on your specific system configuration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SM12 (Lock Entries), and SM21 (System Log) for troubleshooting.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Documentation: Review SAP documentation related to account management and index handling for additional context and best practices.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.