How To Fix 5C372 - Status query for wage notification started (&1,&2,&3)

SAP Error Message - Details

• Message type: E = Error

• Message class: 5C - HR: Messages for Switzerland

• Message number: 372

• Message text: Status query for wage notification started (&1,&2,&3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5C372 - Status query for wage notification started (&1,&2,&3) ?

  The SAP error message 5C372, which states "Status query for wage notification started (&1,&2,&3)," typically relates to issues with the processing of wage notifications in the SAP system. This error can occur in the context of payroll processing, particularly when the system is trying to query the status of wage notifications that have been initiated.
  Cause:
  
  Pending Notifications: The error may arise if there are pending wage notifications that have not been processed or completed.
  System Configuration: Incorrect configuration in the payroll or wage notification settings can lead to this error.
  Database Locks: If there are database locks or if the system is busy processing other requests, it may not be able to retrieve the status of the wage notifications.
  Authorization Issues: Lack of proper authorizations for the user trying to access the wage notification status can also trigger this error.
  
  Solution:
  
  Check Pending Notifications: Review the wage notifications in the system to see if there are any that are pending or in an error state. You may need to resolve these before proceeding.
  System Configuration Review: Ensure that the configuration settings for payroll and wage notifications are correctly set up. This may involve checking the relevant customizing settings in the SAP system.
  Database Locks: Investigate if there are any locks on the database that might be preventing the status query from completing. You can use transaction codes like SM12 to check for locks.
  User Authorizations: Verify that the user has the necessary authorizations to access wage notification statuses. You may need to consult with your SAP security team to ensure proper roles are assigned.
  Reprocessing: If the notifications are stuck, you may need to reprocess them. This can often be done through the payroll processing transactions or by using specific programs designed to handle wage notifications.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), PC00_MXX_CALC (Payroll Calculation), and others that may be involved in wage notification processing.
  Documentation: Review SAP documentation related to payroll processing and wage notifications for additional insights and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the error message 5C372 in your SAP system.