How To Fix 5C344 - Error signing the ELM message &1/&2

SAP Error Message - Details

• Message type: E = Error

• Message class: 5C - HR: Messages for Switzerland

• Message number: 344

• Message text: Error signing the ELM message &1/&2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5C344 - Error signing the ELM message &1/&2 ?

  The SAP error message 5C344 ("Error signing the ELM message &1/&2") typically occurs in the context of Electronic Logistics Management (ELM) when there is an issue with the digital signature of a message being processed. This error can arise due to various reasons, including configuration issues, problems with the digital certificates, or issues with the communication setup.
  Causes:
  
  Invalid or Expired Certificates: The digital certificates used for signing the messages may be invalid or have expired.
  Configuration Issues: Incorrect configuration settings in the SAP system related to ELM or digital signatures.
  Missing Key Pair: The private key required for signing the message may be missing or not properly configured.
  Network Issues: Problems with the network that prevent the signing process from completing successfully.
  Authorization Issues: The user or service account may not have the necessary permissions to perform the signing operation.
  
  Solutions:
  
  
  Check Certificates:
  
  Verify that the digital certificates used for signing are valid and not expired. If they are expired, renew them.
  Ensure that the correct certificate is being used for the signing process.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the SAP system related to ELM and digital signatures. Ensure that all settings are correctly configured.
  Review the settings in transaction STRUST to ensure that the SSL and PSE (Personal Security Environment) settings are correct.
  
  
  
  Verify Key Pair:
  
  Ensure that the private key associated with the certificate is available and correctly configured in the system.
  If necessary, regenerate the key pair and re-import the certificate.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no network issues that could be affecting the communication between systems.
  Test the connectivity to any external systems involved in the signing process.
  
  
  
  Review Authorizations:
  
  Check the authorizations of the user or service account performing the signing operation. Ensure that it has the necessary permissions to access the required keys and perform the signing.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like STRUST (for managing SSL certificates) and SICF (for managing HTTP services) to check configurations.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed logs and error messages to help diagnose the problem.
  
  By following these steps, you should be able to identify and resolve the cause of the 5C344 error in your SAP system.