How To Fix 5BSI007 - BSI System or Communication failure

SAP Error Message - Details

• Message type: E = Error

• Message class: 5BSI - BSI TaxLocator: Message Class

• Message number: 007

• Message text: BSI System or Communication failure

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5BSI007 - BSI System or Communication failure ?

  The SAP error message 5BSI007 indicates a "BSI System or Communication failure." This error typically occurs when there is an issue with the communication between the SAP system and the BSI (Business Software, Inc.) tax calculation software, which is often used for tax compliance and calculations.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the BSI server.
  BSI Server Down: The BSI server may be down or not responding.
  Configuration Issues: Incorrect configuration settings in the SAP system or BSI software can lead to communication failures.
  Firewall Restrictions: Firewalls or security settings may be blocking the communication between SAP and BSI.
  Version Mismatch: There may be a version mismatch between the SAP system and the BSI software.
  Timeout Settings: The timeout settings for the connection may be too short, causing the connection to fail.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection between the SAP system and the BSI server is stable and functioning properly.
  Verify BSI Server Status: Check if the BSI server is up and running. If it is down, contact your IT support or BSI support for assistance.
  Review Configuration Settings: Verify the configuration settings in both the SAP system and the BSI software to ensure they are correct.
  Check Firewall Settings: Ensure that the necessary ports are open and that there are no firewall rules blocking the communication.
  Update Software: Make sure that both the SAP system and the BSI software are updated to compatible versions.
  Adjust Timeout Settings: If applicable, increase the timeout settings for the connection to allow for longer processing times.
  
  Related Information:
  
  Logs and Traces: Check the application logs and traces in both SAP and BSI for more detailed error messages that can provide additional context.
  Documentation: Refer to the official documentation for both SAP and BSI for specific configuration and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support or BSI support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the communication failure indicated by the error message 5BSI007.