How To Fix 5A790 - User or distribution list $ unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: 5A - Basis Personnel Management

• Message number: 790

• Message text: User or distribution list $ unknown

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5A790 - User or distribution list $ unknown ?

  The SAP error message 5A790 indicates that the user or distribution list specified in the system is unknown or does not exist. This error typically occurs when trying to send messages, notifications, or when performing actions that involve user assignments or distribution lists.
  Causes:
  
  Incorrect User ID or Distribution List: The user ID or distribution list name may have been entered incorrectly.
  User or Distribution List Not Created: The user or distribution list may not have been created in the system.
  User Deactivation: The user may have been deactivated or deleted from the system.
  Authorization Issues: The user may not have the necessary authorizations to access the specified user or distribution list.
  System Configuration Issues: There may be issues with the configuration of the user management or distribution list settings in the SAP system.
  
  Solutions:
  
  Verify User ID or Distribution List: Check the spelling and format of the user ID or distribution list. Ensure that it is entered correctly.
  Check User Existence: Use transaction code SU01 to check if the user exists in the system. If it does not exist, you may need to create it.
  Check Distribution List: If you are using a distribution list, verify its existence using transaction code SO23 or SO01. Ensure that the distribution list is active and correctly configured.
  User Activation: If the user has been deactivated, you may need to reactivate the user account.
  Authorization Check: Ensure that the user has the necessary authorizations to access the user or distribution list. You can check this using transaction code SU53 to analyze authorization issues.
  Consult with Basis Team: If the issue persists, consult with your SAP Basis team to check for any system configuration issues or logs that may provide more insight into the problem.
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SO23: Distribution List Maintenance
  SO01: SAPoffice Inbox
  SU53: Display Authorization Check
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP Help documentation for user management and distribution list configuration.
  
  By following these steps, you should be able to identify and resolve the cause of the error message 5A790 in your SAP system.