How To Fix 56637 - The faulty transactions were moved to table PTRV_CCC

SAP Error Message - Details

• Message type: E = Error

• Message class: 56 - HR TRAVEL: Messages for Trip Costs Dialog

• Message number: 637

• Message text: The faulty transactions were moved to table PTRV_CCC

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 56637 - The faulty transactions were moved to table PTRV_CCC ?

  The SAP error message 56637, which states "The faulty transactions were moved to table PTRV_CCC," typically occurs in the context of the SAP Convergent Charging (SAP CC) application. This error indicates that there are issues with certain transactions that could not be processed correctly, and as a result, they have been moved to a specific table (PTRV_CCC) for further analysis and resolution.
  Cause:
  The error can be caused by several factors, including:
  
  Data Integrity Issues: There may be inconsistencies or corruption in the transaction data that prevent it from being processed.
  Configuration Errors: Incorrect configuration settings in SAP CC can lead to transaction failures.
  System Performance: High system load or performance issues may cause timeouts or failures in processing transactions.
  Business Logic Errors: There may be issues in the business logic or rules defined in the charging process that lead to invalid transactions.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check the PTRV_CCC Table: 
  
  Access the PTRV_CCC table to review the details of the faulty transactions. This table will contain information about why the transactions failed.
  Analyze the error messages or codes associated with the transactions to identify the specific issues.
  
  
  
  Review Configuration Settings:
  
  Ensure that all configuration settings in SAP CC are correct and aligned with your business requirements.
  Check for any recent changes in configuration that might have led to the issue.
  
  
  
  Data Validation:
  
  Validate the data associated with the transactions to ensure there are no inconsistencies or corruption.
  If necessary, clean up or correct the data before attempting to reprocess the transactions.
  
  
  
  System Performance Monitoring:
  
  Monitor system performance to identify any bottlenecks or issues that could be affecting transaction processing.
  Consider optimizing system resources or scheduling heavy processing tasks during off-peak hours.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to SAP CC for any known issues or patches that may address the error.
  
  
  
  Reprocess Transactions:
  
  After addressing the underlying issues, attempt to reprocess the transactions that were moved to the PTRV_CCC table.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you are unable to resolve it, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have taken.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions for this specific error.
  Transaction Logs: Review transaction logs for any additional error messages or warnings that may provide context for the failure.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.