How To Fix 55508 - Error at logon: number of logoffs (&1) > 0 and no handle in table

SAP Error Message - Details

• Message type: E = Error

• Message class: 55 - Messages for development class EENO

• Message number: 508

• Message text: Error at logon: number of logoffs (&1) > 0 and no handle in table

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 55508 - Error at logon: number of logoffs (&1) > 0 and no handle in table ?

  The SAP error message 55508 indicates that there is an issue with user logon sessions. Specifically, it means that the number of logoffs recorded for a user is greater than zero, but there is no corresponding handle in the session table. This can occur due to various reasons, such as session management issues, database inconsistencies, or problems with the user’s profile.
  Causes:
  
  Session Management Issues: The system may not be properly managing user sessions, leading to discrepancies in the logon/logoff records.
  Database Inconsistencies: There may be inconsistencies in the database that prevent the system from correctly associating logoff records with active sessions.
  User Profile Issues: The user profile may have been corrupted or improperly configured, leading to issues during logon.
  System Configuration: Misconfigurations in the SAP system settings related to user sessions and logon procedures.
  
  Solutions:
  
  Check User Sessions: Use transaction code SM04 to check active user sessions. If there are any orphaned sessions, they may need to be terminated.
  Review User Profile: Check the user profile for any inconsistencies or errors. You can do this using transaction code SU01.
  Database Consistency Check: Perform a consistency check on the database to identify and resolve any inconsistencies. This may require the assistance of a database administrator.
  Restart SAP Services: Sometimes, restarting the SAP application server can help clear session-related issues.
  Check System Logs: Review system logs (transaction SM21) for any related errors or warnings that could provide more context on the issue.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a bug or a deeper system issue.
  
  Related Information:
  
  Transaction Codes:
  
  SM04: Monitor user sessions.
  SU01: User maintenance.
  SM21: System log.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  System Configuration: Review the configuration settings related to user sessions in the SAP system profile parameters.
  
  By following these steps, you should be able to diagnose and resolve the error message 55508 in SAP.