How To Fix 50138 - Cannot display step log for the selected process or call

SAP Error Message - Details

• Message type: E = Error

• Message class: 50 - Messages in Package EEOB

• Message number: 138

• Message text: Cannot display step log for the selected process or call

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 50138 - Cannot display step log for the selected process or call ?

  The SAP error message 50138, which states "Cannot display step log for the selected process or call," typically occurs when there is an issue with accessing the step log for a specific process or call in the SAP system. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing Authorization: The user may not have the necessary authorizations to view the step log for the selected process.
  Process Not Found: The process or call you are trying to access may not exist or may have been deleted.
  Technical Issues: There could be technical issues with the SAP system, such as database inconsistencies or system performance problems.
  Log Deletion: The step log may have been deleted or purged from the system due to retention policies.
  Incorrect Selection: The selected process or call may not be valid or may not have any associated logs.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to view the step log. This can be done by checking the user's roles and authorizations in the SAP system.
  Verify Process Existence: Confirm that the process or call you are trying to access actually exists. You can do this by checking the relevant transaction or process logs.
  System Check: Perform a system check to identify any technical issues. This may involve checking system logs, database consistency, or performance metrics.
  Consult Basis Team: If the issue persists, consult your SAP Basis team to investigate any underlying technical problems or to check if the logs have been deleted.
  Use Alternative Transactions: If the specific transaction is not working, try using alternative transactions or reports that may provide similar information.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SM21 (System Log), ST22 (Dump Analysis), or SLG1 (Application Log).
  Documentation: Review SAP documentation or user manuals for guidance on how to properly access and view step logs.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.