How To Fix 50020 - Context-sensitive help switched off

SAP Error Message - Details

• Message type: E = Error

• Message class: 50 - Messages in Package EEOB

• Message number: 020

• Message text: Context-sensitive help switched off

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 50020 - Context-sensitive help switched off ?

  The SAP error message "50020 Context-sensitive help switched off" typically occurs when a user attempts to access context-sensitive help (F1 help) in an SAP system, but the help functionality is disabled. This can happen for various reasons, including system configuration settings or user-specific settings.
  Cause:
  
  System Configuration: The SAP system may be configured to disable context-sensitive help. This can be a setting made by the system administrator.
  User Profile Settings: The user's profile may have settings that prevent access to help functions.
  Network Issues: Sometimes, network issues can prevent the help documentation from being accessed, leading to this error.
  Missing Help Files: The necessary help files may not be installed or may be corrupted.
  
  Solution:
  
  
  Check System Configuration:
  
  Consult with your SAP Basis administrator to ensure that context-sensitive help is enabled in the system configuration.
  The relevant settings can usually be found in transaction SICF (Internet Communication Framework) or RZ10 (Profile Parameters).
  
  
  
  User Profile Settings:
  
  Check if there are any user-specific settings that might be disabling help. This can be done in transaction SU01 (User Maintenance) by reviewing the user’s parameters.
  
  
  
  Network Configuration:
  
  Ensure that there are no network issues that might be preventing access to the help documentation. This includes checking firewall settings or proxy configurations.
  
  
  
  Install or Repair Help Files:
  
  If the help files are missing or corrupted, you may need to reinstall or repair them. This typically requires administrative access and may involve using transaction SNOTE to apply notes related to help files.
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that might address this issue. You can search for notes in the SAP Support Portal.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SICF, RZ10, and SU01 for system configuration and user maintenance.
  SAP Help Portal: The SAP Help Portal can provide additional documentation and resources related to context-sensitive help.
  User Training: Ensure that users are trained on how to access help and what to do if they encounter issues.
  
  By following these steps, you should be able to resolve the "50020 Context-sensitive help switched off" error in your SAP system.