How To Fix 42831 - The info object contains the unknown graphic(s) &1 &2 &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: 42 - Information Workbench

• Message number: 831

• Message text: The info object contains the unknown graphic(s) &1 &2 &3 &4

What causes this issue?

The content object contains a graphic that the Knowledge Warehouse does
not recognize.
This can be for example a standard graphic from the Info Design that
belongs to a content type that is no longer used.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

To correct the error:
Select the content object.
Choose Info object -> Change contents.
The <LS>Edit Info Object</> screen appears.
Delete the graphic from the content object and insert a valid graphic.
Save the content object.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 42831 - The info object contains the unknown graphic(s) &1 &2 &3 &4 ?

  The SAP error message 42831, which states "The info object contains the unknown graphic(s) &1 &2 &3 &4," typically occurs in the context of SAP BW (Business Warehouse) or SAP BI (Business Intelligence) when there are issues related to the graphics or images associated with info objects, such as characteristics or key figures.
  Cause:
  
  Missing Graphics: The graphics or images that are supposed to be associated with the info object are missing from the system. This can happen if the graphics were deleted or not uploaded correctly.
  Incorrect References: The info object may reference graphics that do not exist in the specified location or have been moved.
  Transport Issues: If the graphics were transported from one system to another (e.g., from development to production), there may have been issues during the transport process that caused the graphics to not be included.
  Data Model Changes: Changes in the data model or structure of the info object may lead to inconsistencies in how graphics are referenced.
  
  Solution:
  
  Check for Missing Graphics: Verify if the graphics associated with the info object exist in the system. You can do this by checking the relevant info object settings in the SAP GUI.
  Re-upload Graphics: If the graphics are missing, re-upload them to the system. Ensure that the graphics are correctly linked to the info object.
  Correct References: If the references to the graphics are incorrect, update the info object to point to the correct graphics.
  Transport Check: If the issue arose after a transport, check the transport logs to ensure that all necessary objects, including graphics, were transported correctly.
  Data Model Review: Review any recent changes made to the data model or info object structure to ensure that they are not causing the issue.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like RSA1 (Data Warehousing Workbench) to manage info objects and check their properties.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation for more details on managing graphics in info objects and troubleshooting related issues.
  
  If the problem persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.