How To Fix 42813 - Key for HTML help (IWB_SHH_KEY) is not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: 42 - Information Workbench

• Message number: 813

• Message text: Key for HTML help (IWB_SHH_KEY) is not maintained

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 42813 - Key for HTML help (IWB_SHH_KEY) is not maintained ?

  The SAP error message "42813 Key for HTML help (IWB_SHH_KEY) is not maintained" typically indicates that there is a missing or unmaintained key for the HTML help documentation in the SAP system. This can occur when the system is trying to access help documentation that has not been properly configured or is missing.
  Cause:
  
  Missing Configuration: The key for the HTML help documentation (IWB_SHH_KEY) has not been maintained in the system.
  Transport Issues: If the system has recently undergone a transport, the necessary help documentation may not have been included or properly activated.
  System Upgrade: After an upgrade, certain help documentation keys may need to be reconfigured or reactivated.
  
  Solution:
  
  
  Maintain the Key:
  
  Go to transaction SE80 (Object Navigator).
  Select the "HTML Help" option and check if the key IWB_SHH_KEY is maintained.
  If it is not maintained, you may need to create or update the HTML help documentation for the relevant application.
  
  
  
  Check for Missing Documentation:
  
  Use transaction SNOTE to check for any SAP Notes that might address this issue. There may be specific notes related to the missing HTML help documentation.
  
  
  
  Activate Help Documentation:
  
  If the documentation exists but is not activated, you may need to activate it using transaction SICF (Maintain Internet Communication Framework).
  Navigate to the relevant service and ensure that it is activated.
  
  
  
  Consult SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP Support for assistance. They may provide specific guidance based on your system configuration and version.
  
  
  
  Related Information:
  
  SAP Notes: Always check for relevant SAP Notes that may provide fixes or additional information regarding this error.
  Documentation: Review the SAP Help Portal for documentation related to the specific module or application you are working with.
  System Logs: Check system logs (transaction SLG1) for any additional error messages that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the error message related to the unmaintained HTML help key in your SAP system.