How To Fix 42320 - HTML control installation failed.

SAP Error Message - Details

• Message type: E = Error

• Message class: 42 - Information Workbench

• Message number: 320

• Message text: HTML control installation failed.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 42320 - HTML control installation failed. ?

  The SAP error message "42320 HTML control installation failed" typically indicates an issue with the installation or configuration of the HTML control component that is used in SAP GUI for rendering HTML content. This error can occur due to various reasons, including missing components, incorrect configurations, or issues with the SAP GUI installation itself.
  Causes:
  
  Missing or Corrupted Files: The HTML control files may be missing or corrupted during the installation of SAP GUI.
  Incompatible Version: The version of the SAP GUI may not be compatible with the operating system or other installed components.
  User Permissions: Insufficient permissions to install or access the HTML control components.
  Registry Issues: Problems with the Windows registry entries related to SAP GUI.
  Antivirus/Firewall Interference: Security software may block the installation or execution of the HTML control.
  
  Solutions:
  
  
  Reinstall SAP GUI:
  
  Uninstall the current version of SAP GUI.
  Download the latest version from the SAP Support Portal.
  Install it again, ensuring that you have administrative rights.
  
  
  
  Check for Updates:
  
  Ensure that your SAP GUI is updated to the latest patch level. Sometimes, updates can fix bugs related to the HTML control.
  
  
  
  Run as Administrator:
  
  Right-click on the SAP GUI shortcut and select "Run as administrator" to ensure that it has the necessary permissions.
  
  
  
  Check Security Software:
  
  Temporarily disable any antivirus or firewall software to see if it resolves the issue. If it does, you may need to configure the software to allow SAP GUI components.
  
  
  
  Repair Installation:
  
  If the SAP GUI installation has a repair option, use it to fix any corrupted files.
  
  
  
  Check System Requirements:
  
  Verify that your system meets the requirements for the version of SAP GUI you are trying to install.
  
  
  
  Registry Fixes:
  
  If you are comfortable with editing the Windows registry, check for any incorrect entries related to SAP GUI and HTML control. Be cautious and back up the registry before making changes.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. SAP Notes often contain solutions or workarounds for known issues.
  
  
  
  Related Information:
  
  SAP Support Portal: Access to SAP Notes and documentation.
  SAP Community: Forums where users discuss similar issues and solutions.
  System Logs: Check the SAP GUI logs for more detailed error messages that can provide additional context for troubleshooting.
  
  If the problem persists after trying these solutions, consider reaching out to your IT support team or SAP support for further assistance.