How To Fix 3X062 - Error during release of lock entry for key & &

SAP Error Message - Details

• Message type: E = Error

• Message class: 3X - Claim Processing

• Message number: 062

• Message text: Error during release of lock entry for key & &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 3X062 - Error during release of lock entry for key & & ?

  The SAP error message 3X062 indicates that there was an issue during the release of a lock entry for a specific key. This error typically occurs in scenarios where multiple processes or users are trying to access or modify the same data simultaneously, leading to a conflict in lock management.
  Cause:
  
  Lock Conflicts: The most common cause of this error is that a lock on a particular object or data record could not be released because it is still being held by another process or user.
  System Performance Issues: If the system is under heavy load, it may struggle to manage locks effectively, leading to timeouts or failures in releasing locks.
  Database Issues: Problems with the underlying database, such as deadlocks or transaction issues, can also lead to this error.
  Programming Errors: Custom code or enhancements that improperly handle lock management can result in this error.
  
  Solution:
  
  Identify the Lock: Use transaction codes like SM12 (Display and Delete Locks) to identify which user or process is holding the lock. You can then decide whether to wait for the lock to be released or to manually release it if appropriate.
  Check for Long-Running Transactions: Investigate if there are any long-running transactions that might be holding locks longer than necessary. If found, consider optimizing those transactions.
  Review Custom Code: If the error is occurring in a custom program, review the code for proper lock handling. Ensure that locks are being released correctly after their use.
  System Performance: Monitor system performance and consider tuning the database or application server if the system is under heavy load.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide patches or updates that could resolve the issue.
  
  Related Information:
  
  Transaction Codes: 
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors or warnings.
  ST22: To analyze dumps that may provide more context about the error.
  
  
  SAP Documentation: Refer to SAP Help documentation for more details on lock management and error handling.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.