How To Fix 3O214 - EE no NHI data, but he has NHI dependents

SAP Error Message - Details

• Message type: E = Error

• Message class: 3O - HR: Messages for Taiwan

• Message number: 214

• Message text: EE no NHI data, but he has NHI dependents

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 3O214 - EE no NHI data, but he has NHI dependents ?

  The SAP error message "3O214 EE no NHI data, but he has NHI dependents" typically relates to issues with National Health Insurance (NHI) data in the SAP system, particularly in the context of employee records and their dependents. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Missing NHI Data: The employee (EE) in question does not have the necessary NHI data recorded in the system, even though they have dependents who are eligible for NHI coverage.
  Incorrect Configuration: There may be a configuration issue in the SAP system regarding how NHI data is linked to employee records and their dependents.
  Data Entry Errors: There could be errors in data entry, such as incorrect or incomplete information regarding the employee's NHI status or their dependents.
  Dependent Records: The dependents may not be properly linked to the employee's record, or their NHI information may be missing.
  
  Solution:
  
  Check Employee NHI Data: Verify that the employee's NHI data is correctly entered in the system. This includes checking the employee's master data (infotype 0001, 0002, etc.) for any missing or incorrect information.
  Update Dependent Information: Ensure that all dependents are correctly linked to the employee's record and that their NHI data is also entered correctly. This may involve checking infotypes related to dependents (e.g., infotype 0021 for family members).
  Review Configuration Settings: If the issue persists, review the configuration settings in the SAP system related to NHI. This may require assistance from an SAP HR consultant or system administrator.
  Data Consistency Check: Run a data consistency check to identify any discrepancies between employee and dependent records.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling NHI-related errors.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches/updates.
  User Roles and Authorizations: Ensure that the user attempting to make changes has the necessary authorizations to update employee and dependent records.
  Testing in Development Environment: If changes are made, consider testing them in a development or sandbox environment before applying them to the production system.
  Training and Support: If users are frequently encountering this error, consider providing additional training on how to properly enter and manage NHI data in the SAP system.
  
  If the problem continues after following these steps, it may be beneficial to engage with SAP support or a qualified SAP consultant for further assistance.