How To Fix 3I023 - No postal codes match the criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: 3I - HR-PT: Messages for Portugal

• Message number: 023

• Message text: No postal codes match the criteria

What causes this issue?

The system tried to show the postal codes by matching the input
criteria, but it did not succeed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Try a different criteria or make it less restrictive.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 3I023 - No postal codes match the criteria ?

  The SAP error message 3I023: No postal codes match the criteria typically occurs when the system is unable to find a valid postal code that matches the criteria specified in the transaction or process you are executing. This can happen in various contexts, such as when creating or updating customer master data, vendor master data, or during the processing of sales orders.
  Causes:
  
  Incorrect Input: The postal code entered may be incorrect or not formatted properly.
  Missing Data: The postal code may not exist in the system's database, especially if it is a new or recently changed postal code.
  Configuration Issues: The postal code data may not be properly configured in the system, or the relevant country settings may be missing.
  Geographical Restrictions: The postal code may not be valid for the specific country or region you are working with.
  Data Synchronization Issues: If the postal code data is maintained in a separate system or database, there may be synchronization issues.
  
  Solutions:
  
  Verify Input: Double-check the postal code for accuracy. Ensure that it is entered in the correct format and corresponds to the correct location.
  Check Configuration: Ensure that the postal code is configured correctly in the SAP system. This may involve checking the relevant tables (e.g., T005 for country data) and ensuring that the postal code is included.
  Update Master Data: If the postal code is new or has changed, update the relevant master data records in the system to include the new postal code.
  Consult with IT Support: If you suspect a configuration issue or data synchronization problem, consult with your IT support team or SAP Basis team to investigate further.
  Use Alternative Postal Codes: If the specific postal code is not found, consider using an alternative postal code that is valid for the same area.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like XD01 (Create Customer), XD02 (Change Customer), or MK01 (Create Vendor) to check or update the relevant data.
  SAP Notes: Check SAP Notes for any known issues or patches related to postal code validation.
  Documentation: Review SAP documentation for postal code configuration and validation rules specific to your version of SAP.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.