How To Fix 3G238 - Status update has failed. (Rollback has occurred)

SAP Error Message - Details

• Message type: E = Error

• Message class: 3G - Payroll: International

• Message number: 238

• Message text: Status update has failed. (Rollback has occurred)

What causes this issue?

An error has occurred when updating the status for run &V1& &V2&. The
status could not be saved. The processing of this run has been
cancelled and all previous changes relating to this run have been
reversed.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 3G238 - Status update has failed. (Rollback has occurred) ?

  The SAP error message "3G238 Status update has failed. (Rollback has occurred)" typically indicates that a status update operation in the system has encountered an issue, leading to a rollback of the transaction. This can happen in various contexts, such as during the processing of a document, a workflow, or a batch job.
  Causes:
  
  Data Integrity Issues: There may be inconsistencies or invalid data in the system that prevent the status update from being completed successfully.
  Lock Conflicts: Another transaction may be holding a lock on the data that is being updated, causing the status update to fail.
  Authorization Issues: The user or process attempting the status update may not have the necessary authorizations to perform the action.
  System Errors: There could be underlying system errors, such as database connectivity issues or application errors.
  Configuration Issues: Incorrect configuration settings in the system can lead to failures in status updates.
  
  Solutions:
  
  Check Logs: Review the application logs (transaction SLG1) and system logs (transaction SM21) for more detailed error messages that can provide insights into the cause of the failure.
  Data Validation: Ensure that the data being processed is valid and meets all necessary criteria. Check for any inconsistencies or missing information.
  Lock Management: Use transaction SM12 to check for any locks on the relevant tables or records. If necessary, release locks that are preventing the update.
  Authorization Check: Verify that the user or process has the appropriate authorizations to perform the status update. Use transaction SU53 to analyze authorization issues.
  Retry the Operation: If the issue was transient (e.g., a temporary lock), retry the operation after a short wait.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  System Health Check: Perform a general health check of the SAP system to ensure that there are no underlying issues affecting performance or stability.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), SLG1 (Application Log), SM12 (Lock Entries), and SU53 (Authorization Check).
  SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  Documentation: Review SAP documentation and community forums for additional insights and similar cases reported by other users.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the "3G238 Status update has failed" error message in SAP.