How To Fix 26313 - Error while calling the EAI Viewer

SAP Error Message - Details

• Message type: E = Error

• Message class: 26 - Dokumentenverwaltung

• Message number: 313

• Message text: Error while calling the EAI Viewer

What causes this issue?

The integrated viewer could not display the file.

System Response

An error occured while attempting to display the original with the
integrated EAI Viewer.

How to fix this error?

Verify in Customizing of Document Management under General Data ->
Define workstation application that your frontend installation a viwe
call is set up for each workstation application as follows:
Enter a viewer call in navigation step
<DS:SIMG.SIMG_CFMENUOVPSOD25>Define workstation application in networks
</>.
The syntax for the call is in teh F1 help of the field
<DS:DE.APPFD>Application (Path with program name)</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 26313 - Error while calling the EAI Viewer ?

  The SAP error message 26313, which states "Error while calling the EAI Viewer," typically occurs in the context of SAP's Enterprise Application Integration (EAI) tools. This error can arise due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Configuration Issues: Incorrect configuration settings in the EAI Viewer or related components can lead to this error.
  Network Problems: Connectivity issues between the SAP system and the EAI Viewer can prevent successful communication.
  Authorization Problems: Insufficient user permissions to access the EAI Viewer can trigger this error.
  Service Availability: The EAI Viewer service may not be running or may be down for maintenance.
  Data Issues: Corrupted or invalid data being processed can also lead to errors when trying to access the EAI Viewer.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the EAI Viewer and ensure they are correctly set up. This includes checking the connection parameters and any relevant settings in the SAP system.
  Network Connectivity: Verify that there are no network issues preventing access to the EAI Viewer. This can include checking firewalls, proxies, and network routes.
  User Permissions: Ensure that the user attempting to access the EAI Viewer has the necessary authorizations. You may need to adjust roles and permissions in the SAP system.
  Service Status: Check the status of the EAI Viewer service. If it is down, you may need to restart it or contact your system administrator for assistance.
  Data Validation: Review the data being processed to ensure it is valid and not corrupted. If necessary, clean or correct the data before attempting to access the EAI Viewer again.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the EAI Viewer and error 26313. SAP frequently updates its knowledge base with solutions to common problems.
  Logs and Traces: Review system logs and traces for more detailed error messages that can provide additional context for the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.