How To Fix 25218 - The recipient has either not received the documents, or only with errors

SAP Error Message - Details

• Message type: E = Error

• Message class: 25 - DDS: document distribution (DMS)

• Message number: 218

• Message text: The recipient has either not received the documents, or only with errors

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 25218 - The recipient has either not received the documents, or only with errors ?

  The SAP error message 25218 indicates that there was an issue with the delivery of documents to a recipient. This could occur in various contexts, such as when sending invoices, purchase orders, or other documents through SAP's messaging or document distribution systems. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Recipient Information Issues: The recipient's email address or communication details may be incorrect or missing.
  Document Format Issues: The document may not be in a format that the recipient can process (e.g., unsupported file type).
  Technical Errors: There may be issues with the SAP system itself, such as configuration problems or connectivity issues with the email server.
  Authorization Issues: The user may not have the necessary permissions to send documents to the specified recipient.
  Network Issues: There could be network problems preventing the document from being sent or received.
  Recipient's Mailbox Issues: The recipient's mailbox may be full or experiencing issues that prevent it from receiving new messages.
  
  Solutions:
  
  Verify Recipient Information: Check the recipient's email address and other contact details to ensure they are correct.
  Check Document Format: Ensure that the document is in a supported format and that it is properly generated.
  Review SAP Configuration: Check the configuration settings in SAP for document distribution and ensure that they are set up correctly.
  Check User Authorizations: Ensure that the user has the necessary permissions to send documents to the recipient.
  Test Network Connectivity: Verify that there are no network issues affecting the ability to send emails or documents.
  Contact Recipient: If possible, contact the recipient to check if they are experiencing issues with their email or mailbox.
  Review SAP Notes: Check for any relevant SAP Notes or updates that may address known issues related to document delivery.
  
  Related Information:
  
  SAP Documentation: Refer to SAP Help documentation for more details on document distribution and error handling.
  Transaction Codes: Use transaction codes like SOST (for monitoring SAPconnect) to check the status of sent documents.
  Logs and Traces: Review application logs and traces in SAP to gather more information about the error.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message and any relevant details.
  
  By following these steps, you should be able to identify and resolve the issue related to error message 25218 in SAP.