How To Fix 25194 - Error occurred whilst determining the URL for access to ITS server

SAP Error Message - Details

• Message type: E = Error

• Message class: 25 - DDS: document distribution (DMS)

• Message number: 194

• Message text: Error occurred whilst determining the URL for access to ITS server

What causes this issue?

An incorrect URL or no URL has been defined in Customizing for the
distribution type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the URL in Customizing for the distribution type.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 25194 - Error occurred whilst determining the URL for access to ITS server ?

  The SAP error message 25194, which states "Error occurred whilst determining the URL for access to ITS server," typically occurs when there is an issue with the Internet Transaction Server (ITS) configuration or connectivity. This error can arise in various scenarios, particularly when trying to access web-based applications or services that rely on ITS.
  Causes:
  
  Incorrect ITS Configuration: The ITS may not be properly configured in the SAP system, leading to issues in URL determination.
  Network Issues: There may be network connectivity problems between the SAP system and the ITS server.
  Missing or Incorrect Parameters: The parameters required for ITS to generate the correct URL may be missing or incorrectly set.
  Authorization Issues: The user may not have the necessary authorizations to access the ITS server.
  Service Not Running: The ITS service may not be running or may have crashed.
  
  Solutions:
  
  
  Check ITS Configuration:
  
  Verify the configuration settings for the ITS in the SAP system. Ensure that the ITS is correctly set up and that the necessary parameters are defined.
  Use transaction SICF to check the configuration of the Internet Communication Framework (ICF) services.
  
  
  
  Network Connectivity:
  
  Ensure that there is proper network connectivity between the SAP application server and the ITS server. You can use tools like ping or telnet to test connectivity.
  Check firewall settings that may be blocking access to the ITS server.
  
  
  
  Review Parameters:
  
  Check the parameters in the SAP system that are used to determine the ITS URL. This can include settings in transaction RZ10 for profile parameters or transaction RZ11 for dynamic parameters.
  Ensure that the sapgui/user_sapgui parameter is set correctly.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the ITS server. Check roles and profiles assigned to the user.
  
  
  
  Check ITS Service:
  
  Ensure that the ITS service is running. You can check this in the operating system or through the SAP management console.
  Restart the ITS service if necessary.
  
  
  
  Review Logs:
  
  Check the SAP application server logs and the ITS logs for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to ITS and error 25194.
  Documentation: Review the official SAP documentation for ITS configuration and troubleshooting.
  Community Forums: Consider checking SAP Community forums or other technical forums for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance.