How To Fix 25176 - Sent to an external address

SAP Error Message - Details

• Message type: E = Error

• Message class: 25 - DDS: document distribution (DMS)

• Message number: 176

• Message text: Sent to an external address

What causes this issue?

Distribution has taken place to an external address. The communication
interface reacts as follows:
Distribution,,,,Event
successful,,,,InfoSendStatusReached
erroneous,,,,ErrorSendStatusReached

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The distribution to an external address is always asynchronous. The job
for the distribution process must be scheduled in SapConnect
(transaction SCOT) administration. This process should be scheduled
several times a day.
As long as the process has not been started, the status of the partial
order remains 'PC' (package created).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 25176 - Sent to an external address ?

  The SAP error message 25176, which states "Sent to an external address," typically occurs when there is an issue related to the configuration of email sending in the SAP system. This error can arise in various contexts, such as when trying to send emails from SAP to external email addresses.
  Cause:
  
  Configuration Issues: The SAP system may not be properly configured to send emails to external addresses. This can include settings in the SMTP configuration or the email server.
  Authorization Problems: The user or the system may not have the necessary authorizations to send emails to external addresses.
  Email Address Format: The email address being used may not be in a valid format or may be blocked by the system.
  Network Issues: There may be network restrictions or firewall settings that prevent the SAP system from reaching the external email server.
  
  Solution:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT in SAP.
  Verify the settings for the SMTP node. Ensure that the external email addresses are allowed and that the SMTP server is correctly configured.
  Check the "Internet Mail" settings and ensure that the "Send to External Address" option is enabled.
  
  
  
  Review Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails to external addresses. This may involve checking user roles and profiles.
  
  
  
  Validate Email Address:
  
  Ensure that the email address you are trying to send to is correctly formatted and valid. Check for any typos or incorrect domain names.
  
  
  
  Network Configuration:
  
  Check with your network administrator to ensure that there are no firewall rules or network restrictions that would prevent the SAP system from sending emails to external addresses.
  
  
  
  Check SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions to common issues.
  
  
  
  Test Email Sending:
  
  Use transaction code SOST to monitor the status of sent emails. You can also use the "Send Test Email" functionality to verify that the configuration is working correctly.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: Configure SMTP settings.
  SOST: Monitor sent emails.
  SICF: Check the HTTP services if you are using web-based email sending.
  
  
  
  SAP Notes: Search for specific SAP Notes related to email sending issues, as they may provide additional insights or patches.
  
  
  Documentation: Refer to SAP Help documentation for detailed guidance on configuring email settings in your specific version of SAP.
  
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.