How To Fix 25140 - Error occurred when the global directory was being determined

SAP Error Message - Details

• Message type: E = Error

• Message class: 25 - DDS: document distribution (DMS)

• Message number: 140

• Message text: Error occurred when the global directory was being determined

What causes this issue?

An error occurred whilst the global directory was being determined on
the application server.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the settings for the logical file name
<LS>DOCUMENT_DISTRIBUTION</>. The access path must be defined in this
directory for each operating system.
Work step: <DS:SIMG.SIMG_CFMENUSAPCFILE>Maintain file names and file
paths independently of client</>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 25140 - Error occurred when the global directory was being determined ?

  The SAP error message 25140, which states "Error occurred when the global directory was being determined," typically indicates an issue with the system's ability to access or determine the global directory for the SAP system. This can occur in various contexts, such as during system configuration, when trying to access certain functionalities, or during data transfer processes.
  Causes:
  
  Network Issues: There may be network connectivity problems that prevent the SAP system from accessing the global directory.
  Configuration Errors: Incorrect configuration settings in the SAP system or in the underlying infrastructure (like the database or application server) can lead to this error.
  Authorization Issues: The user or service account may not have the necessary permissions to access the global directory.
  Directory Service Issues: If the global directory is dependent on an external directory service (like LDAP), issues with that service can cause this error.
  System Updates or Changes: Recent updates or changes to the SAP system or its components may have introduced inconsistencies or errors.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can communicate with the global directory. This may involve checking firewalls, network settings, and ensuring that the directory service is reachable.
  Review Configuration Settings: Verify the configuration settings related to the global directory in the SAP system. This includes checking parameters in transaction codes like SICF, SMD, or SUSER.
  Check User Authorizations: Ensure that the user or service account has the necessary permissions to access the global directory. This may involve reviewing roles and authorizations in transaction PFCG.
  Examine Directory Service: If the global directory relies on an external service, check the status and configuration of that service. Ensure it is running and accessible.
  Review System Logs: Check the SAP system logs (transaction SM21) and the application server logs for any additional error messages or warnings that could provide more context about the issue.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates that resolve known issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on configuring and troubleshooting directory services.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it is impacting critical business processes.
  
  By following these steps, you should be able to diagnose and resolve the error message 25140 in your SAP system.