How To Fix 25103 - Document does not exist or the key is incorrect

SAP Error Message - Details

• Message type: E = Error

• Message class: 25 - DDS: document distribution (DMS)

• Message number: 103

• Message text: Document does not exist or the key is incorrect

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 25103 - Document does not exist or the key is incorrect ?

  The SAP error message 25103, which states "Document does not exist or the key is incorrect," typically occurs when a user attempts to access a document (such as an invoice, purchase order, or other financial document) that cannot be found in the system. This can happen for several reasons, and understanding the cause is essential for finding a solution.
  Causes of Error 25103
  
  
  Incorrect Document Number: The document number entered may be incorrect or mistyped. This is the most common cause of the error.
  
  
  Document Deletion: The document may have been deleted or archived, making it unavailable for retrieval.
  
  
  Authorization Issues: The user may not have the necessary permissions to view the document, leading to the system not being able to retrieve it.
  
  
  Data Synchronization Issues: If the system is integrated with other systems (like a CRM or another ERP), there may be synchronization issues that prevent the document from being found.
  
  
  Incorrect Key Fields: The key fields used to search for the document may not match the actual data in the database.
  
  
  Document Type Restrictions: Certain document types may have specific restrictions or may not be available for the user’s role.
  
  
  Solutions to Error 25103
  
  
  Verify Document Number: Double-check the document number or key you are entering. Ensure there are no typos or formatting issues.
  
  
  Check Document Status: If you suspect the document may have been deleted or archived, check with your system administrator or the relevant department to confirm its status.
  
  
  Review User Permissions: Ensure that you have the necessary authorizations to access the document. If not, contact your SAP security administrator to request the appropriate permissions.
  
  
  Use Alternative Search Methods: Instead of using the document number, try searching using other criteria (like date, vendor, or amount) to locate the document.
  
  
  Check for System Updates: If the system is integrated with other applications, ensure that all systems are synchronized and updated.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant notes or patches that may address this specific error.
  
  
  Contact Support: If the issue persists, consider reaching out to your internal SAP support team or SAP support for further assistance.
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SE11 (Data Dictionary), SE16 (Data Browser), or specific transaction codes related to the document type you are trying to access.
  
  
  SAP Documentation: Review SAP documentation or user manuals related to the specific module you are working with (e.g., FI, MM, SD) for more context on document handling.
  
  
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.