How To Fix 25046 - Recipients cannot be displayed (internal error)

SAP Error Message - Details

• Message type: E = Error

• Message class: 25 - DDS: document distribution (DMS)

• Message number: 046

• Message text: Recipients cannot be displayed (internal error)

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Please ask your system administrator.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 25046 - Recipients cannot be displayed (internal error) ?

  The SAP error message 25046, which states "Recipients cannot be displayed (internal error)," typically occurs in the context of SAP Business Workflow or when dealing with notifications and messages in SAP systems. This error indicates that there is an issue with retrieving or displaying the list of recipients for a workflow task or notification.
  Causes:
  
  Configuration Issues: There may be misconfigurations in the workflow settings or in the user assignments.
  Authorization Problems: The user may not have the necessary authorizations to view the recipients.
  Data Inconsistencies: There could be inconsistencies in the user master data or organizational structure.
  System Bugs: There may be bugs or issues in the specific version of SAP you are using.
  Database Issues: Problems with the underlying database or data retrieval processes can also lead to this error.
  
  Solutions:
  
  
  Check User Authorizations: Ensure that the user has the necessary authorizations to view the recipients. This can be done by checking the user's roles and profiles in transaction SU01 or SU53.
  
  
  Review Workflow Configuration: Verify the workflow configuration settings in transaction SWDD (Workflow Builder) or SWI1 (Work Item Selection). Ensure that the recipients are correctly defined.
  
  
  Check User Master Data: Use transaction SU01 to check the user master data for the involved users. Ensure that all necessary fields are filled out correctly.
  
  
  Analyze Workflow Logs: Use transaction SWI1 or SWI2_FREQ to analyze workflow logs and identify any specific issues related to the workflow instance that may be causing the error.
  
  
  Database Consistency Check: If you suspect database issues, you may need to run consistency checks or consult with your database administrator.
  
  
  SAP Notes and Support: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  System Restart: In some cases, a simple restart of the SAP application server may resolve transient issues.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWDD (Workflow Builder), and SU01 (User Maintenance).
  SAP Documentation: Review SAP documentation related to workflows and user management for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message 25046 in your SAP system.