1S401 - New password and password confirmation do not match

SAP Error Message - Details

• Message type: E = Error

• Message class: 1S - Messages for SSF ("Secure Store & Forward")

• Message number: 401

• Message text: New password and password confirmation do not match

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 1S401 - New password and password confirmation do not match ?

  The SAP error message 1S401 indicates that there is a mismatch between the new password and the password confirmation during a password change process. This error typically occurs when a user attempts to change their password in the SAP system, and the two entries do not match.
  Cause:
  
  Typing Error: The most common cause is a simple typing error where the user mistypes either the new password or the confirmation password.
  Password Policy: If the new password does not meet the system's password policy requirements (e.g., length, complexity), it may not be accepted, leading to confusion.
  User Interface Issues: Sometimes, issues with the user interface or browser can lead to unexpected behavior, such as not properly capturing the input.
  
  Solution:
  
  Re-enter Passwords: Carefully re-enter the new password and the confirmation password, ensuring that they match exactly. Pay attention to case sensitivity and any special characters.
  Check Password Policy: Review the password policy for the SAP system to ensure that the new password meets all requirements (length, complexity, etc.).
  Clear Cache: If using a web interface, try clearing the browser cache or using a different browser to eliminate any potential UI issues.
  Use a Simple Password: Temporarily try using a simpler password that you are sure to type correctly to see if the issue persists.
  Contact Support: If the problem continues after trying the above steps, consider reaching out to your SAP system administrator or IT support for further assistance.
  
  Related Information:
  
  Password Policy: Familiarize yourself with the specific password policies enforced by your organization, as these can vary.
  User Documentation: Refer to any user manuals or documentation provided by your organization for guidance on password management.
  SAP Notes: Check SAP Notes or the SAP Community for any known issues or additional troubleshooting steps related to password management.
  
  By following these steps, you should be able to resolve the error and successfully change your password in the SAP system.