How To Fix 1S015 - SSF error: no valid license ticket for external security product

SAP Error Message - Details

• Message type: E = Error

• Message class: 1S - Messages for SSF ("Secure Store & Forward")

• Message number: 015

• Message text: SSF error: no valid license ticket for external security product

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 1S015 - SSF error: no valid license ticket for external security product ?

  The SAP error message 1S015 with the description "SSF error: no valid license ticket for external security product" typically indicates that there is an issue with the license for the external security product that SAP is trying to use for Secure Store and Forward (SSF) operations. This error can occur in various scenarios, particularly when dealing with digital signatures, encryption, or secure communications.
  Causes:
  
  Missing or Expired License: The most common cause is that the license for the external security product (like a cryptographic library or a third-party security tool) is either missing or has expired.
  Incorrect Configuration: The configuration settings for the SSF or the external security product may not be set up correctly, leading to the system being unable to validate the license.
  Compatibility Issues: There may be compatibility issues between the version of SAP you are using and the external security product.
  Installation Issues: The external security product may not be installed correctly or may not be properly registered with the SAP system.
  
  Solutions:
  
  Check License Validity: Verify that the license for the external security product is valid and has not expired. If it has expired, you will need to obtain a new license.
  Reconfigure SSF Settings: Review the SSF configuration settings in the SAP system. Ensure that the correct external security product is specified and that all necessary parameters are set correctly.
  Install or Update Security Product: If the external security product is not installed, install it. If it is installed, check for updates or patches that may resolve compatibility issues.
  Check SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide solutions or workarounds for known issues.
  Contact Vendor Support: If the issue persists, consider reaching out to the vendor of the external security product for support. They may have specific troubleshooting steps or updates that can resolve the issue.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for SSF and the specific external security product you are using for detailed configuration and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  System Logs: Check the system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the cause of the SSF error related to the external security product license.