How To Fix 1N402 - Incorrect call to release tool; contact Tech Support

SAP Error Message - Details

• Message type: E = Error

• Message class: 1N - BCA: Payment Item Dialog

• Message number: 402

• Message text: Incorrect call to release tool; contact Tech Support

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 1N402 - Incorrect call to release tool; contact Tech Support ?

  The SAP error message "1N402 Incorrect call to release tool; contact Tech Support" typically indicates an issue related to the release of a tool or resource within the SAP system. This error can occur in various contexts, such as during the execution of a transaction, when trying to release a document, or when interacting with specific modules like Production Planning (PP) or Plant Maintenance (PM).
  Possible Causes:
  
  Configuration Issues: There may be incorrect settings or configurations in the system that are causing the release tool to fail.
  Authorization Problems: The user may not have the necessary authorizations to perform the action related to the release tool.
  System Bugs: There could be a bug in the SAP system or the specific module being used, leading to this error.
  Data Integrity Issues: Inconsistent or corrupt data in the database could lead to this error when the system attempts to process a release.
  Custom Code: If there are custom developments or enhancements in the system, they might be interfering with standard processes.
  
  Solutions:
  
  Check Configuration: Review the configuration settings related to the tool or process you are trying to release. Ensure that all necessary parameters are correctly set.
  User Authorizations: Verify that the user has the appropriate authorizations to perform the action. This can be done by checking the user roles and permissions in the system.
  Review Logs: Check the system logs (transaction codes like SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Data Consistency Check: Run consistency checks on the relevant data to ensure there are no integrity issues. This may involve using specific SAP transactions or tools.
  Contact SAP Support: If the issue persists after checking the above points, it is advisable to contact SAP Technical Support. Provide them with detailed information about the error, including the transaction code, steps to reproduce the error, and any relevant logs.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error or provide patches or updates.
  Community Forums: Check SAP Community forums or other user groups for similar issues and potential solutions shared by other users.
  Documentation: Review the official SAP documentation for the specific module or functionality you are working with to ensure you are following the correct procedures.
  
  By following these steps, you should be able to diagnose and potentially resolve the error or gather enough information to seek further assistance from SAP Support.