How To Fix 14172 - Documentation not found

SAP Error Message - Details

• Message type: E = Error

• Message class: 14 - Task handler messages

• Message number: 172

• Message text: Documentation not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 14172 - Documentation not found ?

  The SAP error message "14172 Documentation not found" typically indicates that the system is unable to find the documentation or help file associated with a particular transaction, object, or function. This can occur for various reasons, including missing documentation files, incorrect configuration, or issues with the SAP system itself.
  Causes:
  
  Missing Documentation: The documentation files may not be installed or may have been deleted.
  Incorrect Configuration: The system may not be configured correctly to access the documentation.
  Authorization Issues: The user may not have the necessary permissions to access the documentation.
  System Errors: There may be underlying issues with the SAP system that prevent it from retrieving the documentation.
  
  Solutions:
  
  
  Check Documentation Availability:
  
  Verify if the documentation is available in the system. You can do this by checking the relevant transaction or object in the SAP GUI.
  
  
  
  Install Missing Documentation:
  
  If the documentation is missing, you may need to install or restore it. This can often be done through the SAP Software Update Manager or by downloading the necessary files from the SAP Service Marketplace.
  
  
  
  Check Configuration Settings:
  
  Ensure that the configuration settings for documentation access are correct. This may involve checking the settings in transaction SPRO or other relevant configuration transactions.
  
  
  
  User Authorizations:
  
  Check if the user has the necessary authorizations to access the documentation. This can be done by reviewing the user's roles and authorizations in transaction SU01.
  
  
  
  System Logs:
  
  Review the system logs (transaction SM21) for any related errors or warnings that might provide more context about the issue.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal. There may be specific notes addressing this error or providing patches or updates.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE78 (for documentation management) and SNOTE (for applying SAP Notes).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for the specific module or transaction you are working with, as it may provide insights into common issues and their resolutions.
  
  By following these steps, you should be able to diagnose and resolve the "14172 Documentation not found" error in SAP.