How To Fix 14131 - No information available for connection &1 on &2/&3

SAP Error Message - Details

• Message type: E = Error

• Message class: 14 - Task handler messages

• Message number: 131

• Message text: No information available for connection &1 on &2/&3

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

No further information is available for this connection. This can have
different causes:
The connection has been closed in the meantime.
The connection to the remote gateway could not be opened.
The remote gateway could not supply the information, as it is too old.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 14131 - No information available for connection &1 on &2/&3 ?

  The SAP error message "14131 No information available for connection &1 on &2/&3" typically indicates that there is an issue with the connection to a specific system or database. This error can occur in various contexts, such as when trying to access a remote system, database, or service.
  Causes:
  
  Connection Configuration Issues: The connection parameters (like hostname, port, or service name) may be incorrectly configured in the SAP system.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the target system.
  Service Availability: The target service or database may not be running or may be down for maintenance.
  Authorization Issues: The user may not have the necessary permissions to access the specified connection.
  Incorrect Connection Type: The connection type (e.g., RFC, HTTP, etc.) may not be set up correctly.
  
  Solutions:
  
  
  Check Connection Configuration:
  
  Go to transaction code SM59 (RFC Destinations) and verify the configuration of the connection. Ensure that the hostname, port, and other parameters are correct.
  Test the connection from within SM59 to see if it is successful.
  
  
  
  Network Troubleshooting:
  
  Use tools like ping or telnet to check if the target system is reachable from the SAP server.
  Ensure that there are no firewall rules blocking the connection.
  
  
  
  Service Status:
  
  Verify that the target service or database is up and running. If it is down, coordinate with the relevant team to bring it back online.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the connection. Check user roles and profiles.
  
  
  
  Review Connection Type:
  
  Make sure that the correct type of connection is being used. If it’s an RFC connection, ensure that it is set up as an RFC destination.
  
  
  
  Check Logs:
  
  Review the SAP system logs (transaction SM21) and the application logs (transaction SLG1) for any additional error messages that may provide more context.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error number or keywords in the SAP Support Portal.
  Documentation: Refer to the official SAP documentation for detailed information on configuring connections and troubleshooting connectivity issues.
  Community Forums: Consider checking SAP Community forums or other online resources for similar issues and solutions shared by other users.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.