How To Fix 12324 - Customer-specific follow-up action is not implemented

SAP Error Message - Details

• Message type: E = Error

• Message class: 12 - Herstelldatum/Mindesthaltbarkeitsdatum/Chargen

• Message number: 324

• Message text: Customer-specific follow-up action is not implemented

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 12324 - Customer-specific follow-up action is not implemented ?

  The SAP error message "12324: Customer-specific follow-up action is not implemented" typically occurs in the context of SAP applications when a specific follow-up action that has been defined for a business process is not implemented or configured in the system. This error is often encountered in scenarios involving sales orders, deliveries, or other transactional processes where follow-up actions are expected to be executed.
  Cause:
  
  Missing Implementation: The follow-up action that is supposed to be triggered is not implemented in the system. This could be due to a custom development that has not been completed or activated.
  Configuration Issues: The necessary configuration settings for the follow-up action may not be set up correctly in the system.
  Business Logic: The business logic defined for the follow-up action may not be aligned with the current process or may have been removed or altered.
  Authorization Issues: The user may not have the necessary authorizations to execute the follow-up action.
  
  Solution:
  
  Check Custom Implementations: If the follow-up action is supposed to be a custom implementation, verify with your development team whether the implementation exists and is active.
  Review Configuration: Go to the relevant configuration settings in the SAP system (e.g., SPRO) and ensure that the follow-up action is properly configured. This may involve checking settings related to sales documents, delivery processing, etc.
  Consult Documentation: Review any documentation related to the specific follow-up action to understand its intended functionality and any prerequisites that may need to be fulfilled.
  Debugging: If you have access to debugging tools, you can trace the execution of the program to identify where the error is being triggered and why the follow-up action is not being executed.
  Check Authorizations: Ensure that the user executing the action has the necessary authorizations to perform the follow-up action.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance, especially if this is a standard SAP functionality that should be working.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may want to check transaction codes like VA01 (Create Sales Order), VL01N (Create Outbound Delivery), etc., to see if the error occurs in specific transactions.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide guidance on implementing follow-up actions.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions or workarounds may have been shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message "12324: Customer-specific follow-up action is not implemented."