How To Fix 11312 - Contract item entered not a service item

SAP Error Message - Details

• Message type: E = Error

• Message class: 11 - External Services Management

• Message number: 312

• Message text: Contract item entered not a service item

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 11312 - Contract item entered not a service item ?

  The SAP error message 11312, "Contract item entered not a service item," typically occurs in the context of contract management, particularly when dealing with service contracts. This error indicates that the system expects a service item, but the item entered is not classified as such.
  Cause:
  
  Item Type Mismatch: The item you are trying to enter in the contract is not defined as a service item in the system. This could happen if you are trying to use a material item or a non-service-related item in a service contract.
  Contract Configuration: The contract may be configured to only accept service items, and the item you are trying to enter does not meet this requirement.
  Master Data Issues: The material or item master data may not be set up correctly to be recognized as a service item.
  
  Solution:
  
  Check Item Type: Verify that the item you are trying to enter is indeed a service item. You can do this by checking the item master data in the SAP system.
  Use Correct Item: If the item is not a service item, you will need to either select a different item that is classified as a service or create a new service item in the system.
  Review Contract Settings: Check the settings of the contract to ensure that it is set up to accept the type of items you are trying to enter. This may involve reviewing the contract type and item categories.
  Update Master Data: If the item should be a service item, ensure that the master data for that item is correctly configured. This may involve updating the item category in the material master to reflect that it is a service.
  Consult Documentation: Refer to SAP documentation or your organization's SAP support team for specific guidelines on how to handle service contracts and item classifications.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like ME31K (Create Contract), ME32K (Change Contract), or ME33K (Display Contract) to manage contracts.
  Item Categories: Familiarize yourself with the different item categories in SAP, especially those related to services (e.g., service items typically have item category 'D' for services).
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional guidance on service contracts.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in contract management within SAP.