How To Fix 10038 - Records (with address numbers) created externally must not be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: 10 - Customizing: Process Industries

• Message number: 038

• Message text: Records (with address numbers) created externally must not be deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 10038 - Records (with address numbers) created externally must not be deleted ?

  The SAP error message 10038, which states "Records (with address numbers) created externally must not be deleted," typically occurs when there is an attempt to delete a record that was created externally (for example, through an interface or data import) in a way that is not allowed by the system. This error is often related to master data records, such as customer or vendor records, that have been created through external means.
  Cause:
  
  External Creation: The record in question was created through an external process (e.g., data migration, third-party integration) and is marked as such in the system.
  Deletion Attempt: The user or process is attempting to delete this record directly in the SAP system, which is not permitted for records created externally.
  Data Integrity Rules: SAP has built-in data integrity rules that prevent the deletion of certain records to maintain consistency and avoid orphaned data.
  
  Solution:
  
  Check Record Origin: Verify how the record was created. If it was created through an external process, you may need to follow the appropriate procedure for handling such records.
  Use the Correct Process: Instead of deleting the record, consider using the appropriate method to deactivate or mark the record as inactive, if applicable. This can often be done through a status change rather than a deletion.
  Consult Documentation: Review the relevant SAP documentation or consult with your SAP administrator to understand the specific rules and processes for handling externally created records.
  Authorization: Ensure that you have the necessary authorizations to perform actions on the record. Sometimes, the error may also be related to authorization issues.
  Contact Support: If you are unsure how to proceed or if the record needs to be deleted for a valid reason, consider reaching out to SAP support or your internal IT team for assistance.
  
  Related Information:
  
  Transaction Codes: Depending on the type of record (e.g., customer, vendor), you may be using different transaction codes (e.g., XD02 for customer master data, XK02 for vendor master data).
  Data Migration Tools: If the record was created using a data migration tool (like LSMW or BAPIs), check the logs or settings of that tool for any specific handling instructions.
  SAP Notes: Look for relevant SAP Notes that may provide additional insights or updates regarding this error message.
  
  By following these steps, you should be able to address the error message 10038 effectively.