How To Fix 0C064 - Error while checking the SAPoffice user

SAP Error Message - Details

• Message type: E = Error

• Message class: 0C - Customizing Batch Management

• Message number: 064

• Message text: Error while checking the SAPoffice user

What causes this issue?

An internal error or a communication error occurred while the system
checked whether the specified SAPoffice user exists in the system. The
message destination cannot be created.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE 'NA_SYSVERW' OBJECT DOKU ID TX LANGUAGE EN

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 0C064 - Error while checking the SAPoffice user ?

  The SAP error message 0C064 ("Error while checking the SAPoffice user") typically occurs in the context of SAPoffice, which is a component of SAP that integrates with email systems and other office applications. This error can arise due to various reasons related to user configuration, authorization issues, or system settings.
  Causes:
  
  User Configuration Issues: The SAPoffice user may not be properly configured in the system. This could include missing or incorrect entries in the user profile.
  Authorization Problems: The user may lack the necessary authorizations to access SAPoffice functionalities.
  System Settings: There may be issues with the configuration of the SAPoffice settings in the system, such as incorrect SMTP settings or missing connections to the email server.
  User Lock or Deactivation: The user account may be locked or deactivated, preventing access to SAPoffice features.
  Network Issues: Connectivity problems between the SAP system and the email server can also lead to this error.
  
  Solutions:
  
  
  Check User Configuration:
  
  Verify that the user is correctly set up in the SAP system. Check the user’s profile in transaction SU01 and ensure that all necessary fields are filled out correctly.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the required authorizations to use SAPoffice. You can check this in transaction SU53 after attempting to perform the action that triggers the error.
  
  
  
  Verify SAPoffice Settings:
  
  Check the configuration settings for SAPoffice in transaction SCOT. Ensure that the SMTP settings and other relevant configurations are correct.
  
  
  
  Check User Status:
  
  Confirm that the user account is not locked or deactivated. You can check this in transaction SU01 or by using the user management tools.
  
  
  
  Test Connectivity:
  
  If the issue is related to email sending, test the connectivity to the email server. You can use tools like telnet to check if the SMTP server is reachable from the SAP system.
  
  
  
  Consult Logs:
  
  Review the system logs (transaction SM21) and the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP Basis team or SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for SAPoffice for detailed configuration and troubleshooting steps.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Community Forums: Engage with the SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the 0C064 error in your SAP system.