How To Fix 00811 - Server is generally not available (restricted logon)

SAP Error Message - Details

• Message type: E = Error

• Message class: 00 -

• Message number: 811

• Message text: Server is generally not available (restricted logon)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 00811 - Server is generally not available (restricted logon) ?

  The SAP error message "00811 Server is generally not available (restricted logon)" typically indicates that the SAP system is currently not accessible for certain users due to restrictions placed on the server or the user account. This can happen for various reasons, including system maintenance, configuration settings, or user authorization issues.
  Causes:
  
  Server Maintenance: The SAP server may be undergoing maintenance or updates, making it temporarily unavailable.
  User Restrictions: The user account may have restrictions that prevent access to the server. This could be due to user roles, profiles, or authorizations.
  System Configuration: The server may be configured to restrict access based on certain criteria, such as time of day or user group.
  Network Issues: There may be network connectivity problems that prevent the user from reaching the SAP server.
  License Issues: The SAP system may have reached its maximum number of concurrent users, leading to restrictions on new logins.
  
  Solutions:
  
  Check Server Status: Verify if the SAP server is up and running. You can do this by contacting your system administrator or checking the system status through monitoring tools.
  User Authorization: Ensure that your user account has the necessary authorizations to log in. This may involve checking with your SAP security team to confirm your roles and permissions.
  Contact System Administrator: If you suspect that the issue is related to server maintenance or configuration, reach out to your SAP Basis team or system administrator for clarification and assistance.
  Network Troubleshooting: Check your network connection to ensure that you can reach the SAP server. This may involve testing connectivity or checking for firewall issues.
  Review License Status: If the issue is related to user limits, check with your SAP administrator to see if there are any licensing issues that need to be addressed.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  System Logs: Review system logs (such as the developer trace files) for more detailed error messages that may provide additional context for the issue.
  User Documentation: Refer to user documentation or training materials for guidance on user roles and access rights within the SAP system.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to SAP support for further investigation.