How To Fix 00789 -

SAP Error Message - Details

• Message type: E = Error

• Message class: 00 -

• Message number: 789

• Message text:

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 00789 - ?

  The SAP error message "00789 <reserved for logon / authentication error message>" typically indicates an issue related to user authentication or logon processes within the SAP system. This error can arise due to various reasons, and understanding the cause is essential for troubleshooting.
  Causes:
  
  Invalid Credentials: The user may be entering incorrect username or password.
  User Lockout: The user account may be locked due to multiple failed login attempts.
  Expired Password: The user's password may have expired and needs to be reset.
  User Authorization Issues: The user may not have the necessary authorizations to log in.
  System Configuration: There may be issues with the system configuration, such as incorrect settings in the profile parameters.
  Network Issues: Connectivity problems between the client and the SAP server can also lead to authentication errors.
  SAP System Down: The SAP system may be down or undergoing maintenance.
  
  Solutions:
  
  Check Credentials: Ensure that the username and password are entered correctly. If necessary, reset the password.
  Unlock User Account: If the account is locked, an administrator can unlock it using transaction code SU01.
  Reset Password: If the password has expired, the user should reset it using the appropriate method (e.g., through the SAP GUI or via a password reset tool).
  Review Authorizations: Check if the user has the necessary authorizations to log in. This can be done by an administrator using transaction SU01 or SU53.
  Check System Configuration: Review the system profile parameters related to logon and authentication. This may require assistance from a system administrator.
  Network Troubleshooting: Ensure that there are no network issues preventing the connection to the SAP server. This may involve checking firewalls, VPNs, or other network configurations.
  System Status: Verify that the SAP system is up and running. If it is down, contact the system administrator for further assistance.
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SU53: Authorization Check
  SM21: System Log
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to authentication errors.
  Documentation: Refer to SAP Help documentation for detailed information on user management and authentication processes.
  
  If the issue persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or technical support for further investigation.