How To Fix 00788 - Number of failed password logon attempts: & (see long text)

SAP Error Message - Details

• Message type: E = Error

• Message class: 00 -

• Message number: 788

• Message text: Number of failed password logon attempts: & (see long text)

What causes this issue?

One or more failed attempts made to log on to the system with a password
and your user name. Failed logon attempts could be caused by you (typo
when entering hidden password) or could be an indication of an attempt
by a third party to guess your password.

System Response

Every failed attempt to log on with a password is counted. When a
preconfigurable threshold value is exceeded, any further password logon
attempts are blocked to keep your password from being guessed.
This counter is reset after a successful <ZH>password logon</>. This
message tells you the value before the deletion.
If you log on to the system in another way (with Single Sign-On, not
with a password), the value of the counter remains unchanged. The number
of failed password logon attempts is displayed again at the next logon.

How to fix this error?

If you suspect that other people are attempting to guess your password,
you should contact your system administrator. The system administrator
can then log any logon attempts where additional information (time
stamp, network address, and so on) is recorded which could help to
determine the cause.
If you are also able to <ZH>log on to the system without a password </>
(using Single Sign-On), you should consider deactivating the password
that is no longer required. Neither you nor other people can log on to
the system using your user name and the deactivated password, further
password logon attempts are denied. If it is not possible to log on to
the system by password, this is no longer displayed to you in a warning
message (about any failed password logon attempts).

Procedure for System Administrators

Use the Security Audit Log to log both failed and successful logon
attempts.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 00788 - Number of failed password logon attempts: & (see long text) ?

  The SAP error message 00788 indicates that a user has exceeded the maximum number of allowed failed password logon attempts. This is a security feature designed to prevent unauthorized access to the system. When a user fails to log in with the correct password multiple times, the system locks the user account to protect it from potential brute-force attacks.
  Cause:
  
  Incorrect Password: The user may be entering the wrong password multiple times.
  User Account Lock: The account may already be locked due to previous failed attempts.
  User Confusion: The user may have forgotten their password or is using an old password.
  System Configuration: The maximum number of allowed failed attempts may be set too low in the system configuration.
  
  Solution:
  
  
  Unlock the User Account:
  
  An administrator can unlock the user account using transaction code SU01 (User Maintenance).
  Navigate to the "Lock" tab and unlock the user account.
  
  
  
  Reset Password:
  
  If the user has forgotten their password, the administrator can reset it through SU01.
  The user can then log in with the new password.
  
  
  
  Check User Lock Status:
  
  Use transaction SU01 to check if the user is locked and the number of failed attempts.
  
  
  
  Review Security Settings:
  
  Review the security settings related to password policies and failed logon attempts.
  The maximum number of failed attempts can be configured in the profile parameters (e.g., login/failures_to_lock).
  
  
  
  Educate Users:
  
  Provide training or documentation to users about password policies and how to manage their passwords effectively.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance
  SM21: System Log
  SUIM: User Information System
  
  
  
  SAP Notes: Check SAP Notes for any specific issues or updates related to user logon and security settings.
  
  
  System Profiles: Review the system profiles for parameters related to user logon and security settings.
  
  
  By following these steps, you should be able to resolve the issue related to the SAP error message 00788. If the problem persists, consider consulting with your SAP Basis team or SAP support for further assistance.