How To Fix 00777 - No suitable SAP user found for external user identity

SAP Error Message - Details

• Message type: E = Error

• Message class: 00 -

• Message number: 777

• Message text: No suitable SAP user found for external user identity

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 00777 - No suitable SAP user found for external user identity ?

  The SAP error message "00777 No suitable SAP user found for external user identity" typically occurs in scenarios where an external user is trying to access SAP systems, but the system cannot find a corresponding SAP user account that matches the external identity provided. This can happen in various contexts, such as Single Sign-On (SSO) configurations, external authentication mechanisms, or when using identity providers.
  Causes:
  
  Missing User Mapping: The external user identity (e.g., from an LDAP directory, SAML assertion, or other identity provider) does not have a corresponding SAP user account.
  Incorrect Configuration: The configuration for the external authentication method may be incorrect, leading to mismatches in user identity.
  User Not Created: The SAP user account for the external identity has not been created in the SAP system.
  User Status: The SAP user account may be locked, inactive, or not assigned the necessary roles/authorizations.
  Identity Provider Issues: There may be issues with the identity provider not sending the correct user attributes or identifiers.
  
  Solutions:
  
  Create the SAP User: Ensure that the SAP user account corresponding to the external identity exists in the SAP system. You can create a new user using transaction code SU01.
  Check User Mapping: Verify that the external identity is correctly mapped to the SAP user. This may involve checking the configuration of the identity provider or the SSO settings.
  Review Configuration: Check the configuration settings for the external authentication method (e.g., SAML, LDAP) to ensure they are set up correctly.
  User Status Check: Ensure that the SAP user account is active and not locked. You can check this in transaction SU01 or SU10.
  Consult Logs: Review the SAP system logs (transaction SM21) and the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context.
  Test External Identity: If using SSO, test the external identity to ensure it is being recognized correctly by the identity provider and that the correct attributes are being sent.
  
  Related Information:
  
  SAP Documentation: Refer to SAP Help Portal for detailed documentation on user management and external authentication methods.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  Community Forums: Engage with SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to diagnose and resolve the "00777 No suitable SAP user found for external user identity" error in your SAP environment.